Product Documentation

To configure a notification template

Jan 31, 2011

Create and update notification templates used in Automated Actions, Enrollment, and standard Notification message sending. Templates are used to send messages over 3 different channels: SMTP, SMS, and Agent Push (currently iOS only). Notification templates that state 'No' in the Deletable column are default, predefined notification templates that are provides for the main features listed above, but these can be edited and customized to suit your needs.

  1. In the Device Manager web console, click the Options link.
  2. In the Options dialog, select Notifications Templates from the left side.
  3. Click New to create a new template, or double-click an existing template to edit it.
  4. In the Notification Template Settings tab, enter or modify the following information:
    1. From. Enter a sender for the notification here, which can be either a name, an email address, or both.
    2. To. This pre-built notification templates utilizes user macros to ensure that notifications are sent to the correct SMTP recipient address. We recommend that you do not modify macros in templates. For more information on Device Manager macros, see Using Device Manager Macros in Policies.
    3. Subject. Subject for the notification.
    4. Message. Pre-built notification templates utilize macros to ensure that notifications messages contain the proper information and links. You can edit this field, but we recommend that you do not modify the macro.
  5. In the Notification SMS tab, enter or modify the following information:
    1. To. This pre-built notification templates utilize user macros to ensure that notifications are sent to the correct SMS recipient number. We recommend that you do not modify macros in templates. For more information on Device Manager macros, see Using Device Manager Macros in Policies.
    2. Message. Pre-built notification templates utilize macros to ensure that notifications messages contain the proper information and links. You can edit this field, but we recommend that you do not modify the macro.
  6. In the Notification Agent tab, enter or modify the following information that will be sent to the user through agent push:
    1. To. Pre-built notification template utilize user macros to ensure that notifications are sent to the correct recipient number. We recommend that you do not modify macros in templates. For more information on Device Manager macros, see Using Device Manager Macros in Policies.
    2. Message. Pre-built notification templates utilize macros to ensure that notifications messages contain the proper information and links. You can edit this field, but we recommend that you do not modify the macro.
    3. Sound File. You can choose a sound file to be played when the message is received by the recipient.
  7. Click Create (or OK if you are editing the template).