Product Documentation

Remote Support

Feb 21, 2013

Remote Support is a software program installed on a Windows-based computer that allows support personnel to take remote control of the Windows Mobile devices. With Remote Support, you can:

  • Display a list of all connected devices within one or more Device Manager servers.
  • Display system information including device model, operating system level, International Mobile Station Equipment Identity (IMEI) and serial number, memory and battery status, and connectivity.
  • Run the device task manager where you can display and end active processes and restart the mobile device.
  • Run the remote file transfer that includes bidirectional file transfer between mobile devices and a central file server.
  • Download and install software programs as a batch to one or more mobile devices.
  • Configure remote registry key settings on the device.
  • Optimize response time over low bandwidth cellular networks by using real-time device screen remote control.
  • Display device skin with support of most of the mobile device brands and models and a skin editor to add new device models with mapping of physical keys.
  • Enable device screen capture, record and replay with the ability to capture a sequence of interactions on the device that creates a video AVI file.
  • Conduct live meetings by using a shared whiteboard, VoIP-based voice communications and chat between mobile users and support personnel.

Remote Support System Requirements

You can use the following system requirements for installing XenMobile Remote Support:

Supported Platforms

  • Intel Xeon/Pentium 4 -1 GHz minimum Workstation class
  • 512 Mb RAM minimum
  • 100 Mb free disk space minimum

Supported Operating Systems

  • Microsoft Windows 2003 Server Standard Edition or Enterprise Edition SP1 or later
  • Microsoft Windows 2000 Professional SP4
  • Microsoft Windows XP SP2 or later
  • Microsoft Windows Vista SP1 or later
  • Microsoft Windows 7