Product Documentation

Device Manager System Requirements

Apr 13, 2015

The following requirements apply to the Device Manager server and the database only. System requirements for other XenMobile components are listed in separate topics.

Operating System Requirements

Citrix has tested and provides support for Device Manager installations on the following platforms.

  • Windows Server 2012 Enterprise and Standard editions
  • Windows Server 2012 R2
  • Windows Server 2008 R2 Service Pack 1 Enterprise and Standard editions
  • Windows Server 2008 Service Pack 2 Enterprise and Standard editions

If you plan to use device certificate templates with Microsoft Active Directory Certificate Services, the server providing Microsoft Certificate Services must be running on the following platforms.

  • Windows Server 2012 Enterprise and Standard editions
  • Windows Server 2012 R2
  • Windows Server 2008 R2 Service Pack 1 Enterprise and Standard editions

If you plan to use SharePoint access management in XenMobile, ensure that your SharePoint deployment is running Microsoft SharePoint 2010 or Microsoft SharePoint Online with Office 365. If you are running SharePoint on Windows Server 2008 R2, either install Microsoft SharePoint 2010 Service Pack 1 or Microsoft update KB976127. If your SharePoint server is running on Windows Server 2008, you must install Microsoft update KB976127. For details, see http://support.microsoft.com/kb/976127.

Java Requirements

The following Java components must be installed on the server before you install Device Manager. These components must be downloaded separately from the Oracle website, http://www.oracle.com/technetwork/indexes/downloads/index.html.

  • Java Standard Edition 7 Development Kit (minimum version 1.7.0_11)
  • Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 7
  • Java 8 is not supported

JCE is an extension to the Java Platform that provides a framework for implementation of cryptographic services, such as encryption and key generation. To support enrollment of iOS devices, the restricted strength JCE components included in the JDK must be replaced with the unlimited strength files. For details, see Device Manager Prerequisites.

Hardware Requirements

Device Manager can be deployed in both physical and virtual server environments using Intel Xeon 3 GHz or AMD Opteron 1.8 GHz processors. When planning your installation, Citrix recommends that you specify a minimum of 4 GB RAM and 500 MB disk space. All other hardware specifications must meet the minimum requirements for the installed operating system.

The server resource requirements for your deployment depend on the number of devices that will be connecting. For guidance, the minimum recommended specifications required to support particular numbers of devices are listed in the following table.

Number of devices Device Manager server Database server
5,000 4 vCPUs and 4 GB RAM 4 vCPUs and 6 GB RAM
10,000 4 vCPUs and 8 GB RAM 4 vCPUs and 16 GB RAM
20,000 8 vCPUs and 16 GB RAM 8 vCPUs and 24 GB RAM
40,000 - 60,000 8 vCPUs and 32 GB RAM 8 vCPUs and 64 GB RAM

Database Requirements

The Device Manager repository requires a Microsoft SQL Server database running on one of the following supported versions.

  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008

To install Device Manager, you will need access to a service account on the database server that has administrator rights to SQL Server, including Creator, Owner, and Read/Write permissions.

Citrix Licensing Requirements

By default, Citrix Licensing is installed on the Device Manager server. Citrix Licensing requires Microsoft .NET Framework 3.5. If you plan to install Citrix Licensing on the Device Manager server, ensure that Microsoft .NET Framework 3.5 is installed and enabled before installing Device Manager.