Product Documentation

Device Manager Prerequisites

Aug 14, 2014

Before installing Device Manager, ensure that the following prerequisites are in place.

  • Do not enable the Web Server (IIS) role on the server on which you plan to install Device Manager. If this role is already enabled, remove the role before installing Device Manager.
  • Install the following Java components on the server on which you plan to install Device Manager.
    • Java Standard Edition 7 Development Kit (minimum version 1.7.0_11)
    • Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 7

    To support enrollment of iOS devices, the restricted strength JCE components included in the JDK must be replaced with the unlimited strength files. To do this, copy the unlimited strength JCE files local_policy.jar and US_export_policy.jar to the \jre\lib\security\ directory of the JDK, overwriting the existing files. For more information see the readme file for the JDK, which is available at

  • The Device Manager repository requires a Microsoft SQL Server database. Ensure that you have access to a service account on the database server that has administrator rights to SQL Server, including Creator, Owner, and Read/Write permissions.
  • Ensure that the Windows service accounts for Device Manager and the database have local administrator permissions for the server on which Device Manager is installed. Note that domain membership is not required for the Device Manager server.
  • By default, Citrix Licensing is installed on the Device Manager server. Citrix Licensing requires Microsoft .NET Framework 3.5. If you plan to install Citrix Licensing on the Device Manager server, ensure that Microsoft .NET Framework 3.5 is installed and enabled before installing Device Manager.
  • Create an external DNS record for the Device Manager server, such as

For more information about the options available in the Device Manager installer and how to configure the settings, see To install Device Manager.