Product Documentation

Install, set up, and upgrade Receiver for Mac

Nov 04, 2016

This release of Citrix Receiver for Mac contains a single installation package, CitrixReceiver.dmg, and supports remote access through NetScaler Gateway, Access Gateway, and Secure Gateway.


Receiver can be installed in the following ways:
  • By a user from
    • A first-time Receiver user who obtains Receiver from or your own download site can set up an account by entering an email address instead of a server URL. Receiver determines the NetScaler Gateway or StoreFront server associated with the email address and then prompts the user to log on and continue the installation. This feature is referred to as email-based account discovery.
      Note: A first-time user is a user who does not have Receiver installed on their user device.
    • Email-based account discovery for a first-time user does not apply if Receiver is downloaded from a location other than (such as a Receiver for Web site).
    • If your site requires the configuration of Receiver, use an alternate deployment method.
  • Automatically from Receiver for Web or from Web Interface
    • A first-time Receiver user can set up an account by entering a server URL or by downloading a provisioning file.
  • Using an Electronic Software Distribution (ESD) tool
    • A first-time Receiver user must enter a server URL to set up an account.


For deployments with StoreFront:

  • A best practice is to configure NetScaler Gateway and StoreFront 2.x as described in the documentation for those products in Citrix Product Documentation. Attach the provisioning file created by StoreFront to an email and inform users how to upgrade and how to open the provisioning file after installing Receiver.
  • As an alternative to using a provisioning file, tell users to enter either the URL of a NetScaler Gateway. If you have configured email-based account discovery as described in the StoreFront documentation, tell users to enter their email address.
  • Another method is to configure a Receiver for Web site as described in the StoreFront documentation. Inform users how to upgrade Receiver, access the Receiver for Web site, and download the provisioning file from the Receiver for Web interface (click the user name and then click Activate).

For deployments with Web Interface:

  • Upgrade your Web Interface site with Receiver for Mac 11.9 and let your users know how to upgrade Receiver. You can, for example, provide users with installation captions on their Messages screen to let them know they need to upgrade to the latest version of Receiver.

Upgrade to Receiver for Mac 11.9

Upgrades are supported from versions 10.x and 11.x of the Online Plug-in for Mac. You can also upgrade from versions 11.3, 11.4, 11.5, 11.6,11.7.x, 11.8.x of Receiver for Mac.

ShareFile integration is removed from version 11.8. If you integrated Receiver for Mac with ShareFile, when upgrading you are prompted to download the ShareFile application so that you can continue to access your remote data.

Install Receiver for Mac manually

Users can install Receiver from the Web Interface, a network share, or directly on to the user device by downloading the CitrixReceiver.dmg file from the Citrix Web site, at
Important: A user must be an administrator for the device on which they want to install or uninstall Receiver for Mac.
  1. Download the .dmg file for the version of Receiver you want to install from the Citrix Web site and open it.
  2. On the Introduction page, click Continue.
  3. On the License page, click Continue.
  4. Click Agree to accept the terms of the License Agreement.
  5. On the Installation Type page, click Install.
  6. Enter the username and password of an administrator on the local device.

Uninstall Receiver for Mac manually

You can uninstall Receiver manually by opening the CitrixReceiver.dmg file, selecting Uninstall Citrix Receiver, and following the on-screen instructions.