Product Documentation

Known issues

Jan 13, 2017

Known issues in Citrix Receiver for Mac 12.4

The following known issues have been observed in this release:

  • When using a proxy connection, communication over Enlightened Data Transport (EDT) fails.


  • When using NetScaler Gateway configured for EDT with VDA version 7.11 or earlier, the connection to TCP fails because the fallback mechanism to TCP does not work.


Known issues in Citrix Receiver for Mac 12.3

The following known issues have been observed in this release:

  • In an IPV6 environment, attempts to launch a session with Secure Socket Layer (SSL) enabled might fail.


  • When a proxy server is configured on a user device, auto-client reconnection might fail with a VDA for Desktop OS.


Known issues in Citrix Receiver for Mac 12.2

The following known issues have been observed in this release:

  • Receiver may hang if multiple, concurrent sessions are running simultaneously while redirecting smart cards.


  • Users may not be able to use the OS X Split View feature with HDX apps windows.


  • When redirecting a USB CD/DVD drive with Generic USB Redirection, the drive may be ejected. 


  • Some USB devices may not work in a session if the USB Optimization policy is set to Capture.


  • In some cases, the new USB device notification screen may be incorrectly displayed if a USB device is connected during the auto client reconnection process.


  • Users may be prompted with a keychain prompt when connecting to an account after upgrading to Receiver for Mac 12.2.


  • On systems running Mac OS X 10.9, smart cards may be inaccessible to the Microsoft Remote Desktop Client running inside an HDX session.


  • Keystrokes made during the session reliability reconnection process may not be replayed once the session has reconnected.


Known issues in Citrix Receiver for Mac 12.1

The following known issues have been observed in this release:

  • Resizing a desktop window while the Windows logon message is displayed can make the session inoperative.


  • You might see an error message after launching a virtual desktop from Chrome.


  • Viewer is not sending correct keyboard layout to server, which can cause keyboard mapping issues.


  • When smooth roaming a session to an OS X 10.11 (El Capitan) machine, the session may not reconnect successfully. Use the "Refresh Apps" menu command to reconnect to the session again if it fails the first time. 


Known issues in Citrix Receiver for Mac 12

The following known issues have been observed in this release:

  • On OS X El Capitan (10.11), virtual desktops and apps don't display normally in Split View.


  • Sessions fail to launch when using a Gemalto .NET card smart card to authenticate to XenDesktop 5.6.


  • When using a PIV smart card, Receiver fails to reconnect to a XenDesktop 5.6 session.


  • If a published Command Prompt is minimized when you disconnect from a session, the Command Prompt might not reappear when reconnected. 


  • SSL SDK might incorrectly flags a certificate chain as “expired” if multiple certificates are installed with some certificates being expired. Deleting expired certificates from the Keychain Access will fix this problem.


  • Application names viewed on Receiver might not reflect updates on the Broker and StoreFront if the user subscribed to the apps before the updates occurred. Users can delete and resubscribe to the app if this occurs.


  • Resizing a desktop window when a Windows logon message is displayed might make session inoperative.


  • When using OS X Mountain Lion (10.8) and upgrading Receiver 11.9 or 11.9.15 to Receiver 12.0, launching Receiver might cause both a new version of Receiver and an older version of Receiver to open.


  • When using Google Chrome browser for OS X, double clicking the ICA file on the download bar might cause multiple ICA files to launch causing an error message.


  • Users might not be able to change expired passwords when logging into a WI PNA account. [#568394]
    The lower end of the XenDesktop toolbar button might get cropped out when user go into full-screen mode during a video call session.


  • Users with computers running OS X Mountain Lion (10.8) might see overlap on the string log on and down icon on the Receiver user interface. Users can click Log on or the user name string instead of the down icon if this occurs.


  • Changing the viewer to full screen while the DirectX or OpenGL application is running might cause the cursor to disappear.


  • When server language is set to traditional Chinese, users might not be able to input "[“ or “]" within a session.


  • Moving the cursor does not change Lync status from Away to Available if the status change was due to the user being idle. Users must manually change the status to Available if this happens.


  • In a multiple monitor configuration, seamless apps might move to the primary display when any display is reconfigured.


  • HDX apps might turn black. If this happens, drag applications and close them by clicking where the close button should be located.


  • In OS X Yosemite (10.10), the upgrade version of Safari might block Receiver as a pop-up window. Enabling pop-ups windows for Apps/Desktops to open will fix the issue.