Product Documentation

Monitoring with AppFlow

Jan 13, 2015
Which version of NetScaler Insight Center can I use to monitor CloudBridge appliances?
CloudBridge monitoring is supported on NetScaler Insight Center release 10.5 build 51.10 and later.
Which CloudBridge appliances can I monitor using NetScaler Insight Center?
Only CloudBridge datacenter appliances (CloudBridge 2000, 2000WS, 3000, 4000, and 5000) can be monitored by NetScaler Insight Center.
Which version of CloudBridge software is supported by NetScaler Insight Center?
The CloudBridge version supported is 7.3.0 build 194 and later.
Does NetScaler Insight Center monitor both CloudBridge datacenter appliances and branch office appliances?

NetScaler insight Center only monitors the CloudBridge datacenter appliances.

However, CloudBridge datacenter appliances aggregate information from the CloudBridge branch-office appliances.

What CloudBridge deployment modes are supported by NetScaler Insight Center?

Supported Deployments

Unsupported Deployments

  • Inline Mode
  • Virtual Inline Mode (WCCP mode and PBR mode)
  • High- Availability Mode (Only the primary node sends records)

Group Mode

What are the minimum XenApp or XenDesktop versions and Citrix Receiver versions required by NetScaler Insight Center to monitor CloudBridge appliances?
Table 1. XenApp/XenDesktop Versions and builds

Product

HDX Insight

XenApp

6.5, build 6682 with HRP01

XenDesktop

5.6, build 56060

7.0 and higher versions

Table 2. Operating systems and receiver details

Operating system

Receiver version

Windows 7

3.4 Enterprise Edition

4.0 Standard Edition

Windows 8

3.4 Enterprise Edition

4.0 Standard Edition

Mac

11.8, build 238301 and above

Note: Mac client does not support ICA RTT reports for CloudBridge version 7.3.0.

Linux

13 and above

Which appliance is monitored, when both NetScaler ADC (with ICA proxy mode enabled) and CloudBridge appliances are in the network path?
NetScaler Insight Center monitors NetScaler ADC.
Which IP address is used by NetScaler Insight Center to monitor CloudBridge appliances?
  • For CloudBridge 2000, 2000WS and 3000 appliances, NetScaler Insight Center uses CloudBridge Instance IP address.
  • For CloudBridge 4000 and 5000 appliances, NetScaler Insight Center uses CloudBridge Accelerator IP address.
What are the default credentials to access CloudBridge appliances?
The default credentials are:
  • Username: admin
  • Password: admin_passwd
Can Management Service IP address (running on CloudBridge 4000 and 5000 appliances) be used to discover CloudBridge appliances?

No.

Can I use a CloudBridge VPX to demonstrate how NetScaler Insight Center collects reports from CloudBridge appliances?

NetScaler Insight Center does not support CloudBridge VPX.

However, if you want to use CloudBridge VPX for demonstration purpose, make sure that the CloudBridge VPX has primary and accelerated pairs (apA) configured.

For details, see Configuring Inline Mode.

What are the prerequisites to monitor CloudBridge appliances?
Before you start using NetScaler Insight Center to monitor a CloudBridge appliance, make sure that you have met the following prerequisites:
  • The NTP server must be configured on both the CloudBridge appliance and NetScaler Insight Center. To add an NTP server to NetScaler Insight Center, see Configuring Clock Synchronization. These NTP servers must be closely synchronized to each other.
  • Make sure that the CloudBridge appliances can communicate with NetScaler Insight Center by using port 4739.
  • When both NetScaler ADC and CloudBridge appliance is located in the same network path, you cannot configure a single NetScaler Insight Center to monitor both the appliances. NetScaler ADC and CloudBridge appliance should use different NetScaler Insight Center virtual appliances for generating HDX Insight reports.
  • Make sure that the CloudBridge appliance should only use the primary interface for sending Appflow records.
  • Do not configure the CloudBridge appliance at the branch office to send Appflow records to NetScaler Insight Center.
  • Verify that the CloudBridge appliance, XenApp or XenDesktop, and Receiver versions are supported by NetScaler Insight Center.
  • To monitor the CloudBridge appliance, NetScaler Insight Center must successfully discover the CloudBridge appliance.
  • Enable HDX data set on the CloudBridge appliance. To verify, on the Configuration tab, navigate to Appliance Settings > AppFlow.
  • Make sure that the Update Interval is set to one minute on the CloudBridge appliance. Also, make sure that the IP address and port values are not deleted. To verify, on the Configuration tab, navigate to Appliance Settings > AppFlow.
  • Make sure that CloudBridge ICA connections are accelerated with Disk Based Compression (DBC) policy. To verify, on the Configuration tab, navigate to Optimization Rules > Service Classes and in the right pane, expand ICA and click Edit. The Acceleration policy must be Disk.
Does the CloudBridge appliance generate AppFlow reports for non-accelerated ICA connections?

No. NetScaler Insight Center reports are generated only when CloudBridge ICA connections are accelerated with Disk Based Compression (DBC) policy.

To verify, on the Configuration tab, navigate to Optimization Rules > Service Classes and in the right pane, expand ICA and click Edit. The Acceleration policy must be Disk ICA connections. The ICA Service class policies that are not accelerated and configured with Flow Control policy, do not generate HDX Insight reports.

NetScaler insight Center does not generate reports if CloudBridge ICA connections are accelerated with flow control policy.

Does NetScaler Insight Center support Multi Stream ICA (MSI) for CloudBridge appliances?
Currently NetScaler Insight center does not support collecting data records for MSI connections.
Is the CloudBridge Plug-In supported by NetScaler Insight Center reports?

Yes. ICA connections from Plug-in-equipped systems must be accelerated with DBC compression policy.

To verify, on the Configuration tab of the CloudBridge appliance, navigate to Optimization Rules > Service Classes and in the right pane, expand ICA and click Edit. The Acceleration policy must be Disk.

Are thin clients supported by NetScaler Insight Center?

NetScaler Insight Center supports thin clients, but the client type details in the User Agent reports display incorrect values.

Can a CloudBridge datacenter appliance and NetScaler ADC be added to the same NetScaler Insight Center, present in the same datacenter location?

No. This is not supported in this release.

Can I add multiple CloudBridge datacenter appliances (present in the same datacenter location) to the same NetScaler Insight Center?

Yes.

Can a CloudBridge appliance at the branch office be monitored by NetScaler Insight Center?

Currently NetScaler Insight Center does not support this.

Is the CloudBridge appliance supported with Desktop Director?

Yes. CloudBridge appliance is supported with Desktop director. However, the WAN Jitter and DC Jitter values are not supported.

Why is the DC Latency value more than ICA RTT?

Ideally ICA RTT should be greater than the sum of WAN Latency and DC latency.

If the application is not actively sending data, then it does not work as expected. This is because, the TCP RTT estimation works only on active connections. If a connection is not very active or if it is idle, the DC latency value will be more than ICA RTT or WAN Latency.

What are the limitations of using Desktop Director Plug-in for generating HDX Insight reports for CloudBridge appliances?
  • Desktop director does not correlate data across user sessions with NetScaler Insight Center, if CloudBridge generates a Replacement Session GUID (instead of using an Genuine GUID).

    To verify, on the CloudBridge appliance, navigate to Monitoring > ICA Advanced > Conn Info.

    This occurs if the customer is using an unsupported ICA Client or XenApp or XenDesktop server. For supported versions, see Supported Software.

  • Desktop Director does not support WAN Jitter and LAN Jitter values.
What are the limitations of using thin clients for monitoring CloudBridge appliances?
The limitations of using thin clients to monitor CloudBridge appliances are listed in the following table:

Serial Number

Thin Client

Model Number

Firmware version

Citrix Receiver / ICA Client version

Session GUID (Genuine/Replacement) required for Desktop Director Plug-in integration

IC A RTT Displayed or Not

Published Application works with NetScaler Insight Center

Published Desktop works with NetScaler Insight Center

Product ID (shown on CloudBridge)

User Agent (shown on NetScaler Insight Center)

1

Dell

Dell Wyse WTOS Model R10L Rx0L Thin Client

8.0_037

13.0.0.6685

Replacement

Yes

N/A

(After logon, the GUI displays RDS and workstation desktops only. It does not display any applications.)

Yes

WYSE ThinOS Client, terminal based client

Thin OS - WYSE Client

2

NComputing

NComputing N400

2.0.0.1

13.0.2.265571

Replacement

Yes

Does not work

Yes

Citrix Unix Client

Citrix Unix Client

3

Dell

Dell Wyse WTOS Model CX0 C00X Xenith

HF 2.0_105

13.0.0.6685

Replacement

Yes

N/A

(After logon, the GUI displays RDS and workstation desktops only. It does not display any applications.)

Yes

WYSE ThinOS Client, terminal based client

ThinOS- WYSE client

4

Dell

Dell Wyse WTOS Model TXO T00X Xenith2

HF 2.0_214

13.0.0.6685

Replacement

Yes

N/A

(After logon, the GUI displays RDS and workstation desktops only. It does not display any applications.)

Yes

WYSE ThinOS Client, terminal based client

ThinOS- WYSE client

5

Dell

Dell Wyse WTOS Model CX0 C10LE

8.0_037

13.0.0.6685

Replacement

Yes

No

Thin client is displayed but not the application name.

On TC all RDS and Workstation desktops, and applications from the RDS (XenApp) are displayed.

Yes

WYSE ThinOS Client, terminal based client

Thin OS - WYSE Client

6

Dell

Dell Wyse WTOS Model R00LX Rx0L HDX Thin Client

HF 2.0_105

13.0.0.6685

Replacement

Yes

N/A

(After logon, the GUI displays RDS and workstation desktops only. It does not display any applications.)

Yes

WYSE ThinOS Client, terminal based client

Thin OS - WYSE Client

7

Dell

Dell Wyse Enhanced Suse Linux Enterprise, Model Dx0D, D50D

11.2.062

13.0.2.265571

Replacement

Yes

Yes

Yes

Citrix Unix Client

Citrix Unix Client

8

Dell

Dell Wyse ZX0 Z90D7 (WES7) Thin Client

Not Applicable

14.0.0.91

Genuine

Yes

Yes

Yes

Citrix DOS Client

Citrix Windows Client