Product Documentation

Troubleshooting

Jan 06, 2015
  • Issue: After upgrading an appliance to CloudBridge release 7.3.1, the ICA connections are not categorized as Citrix Receiver for HTML5 connections in the ICA Monitoring pages.

    Cause: Service class defined on the appliance is HTTP (Private) instead of Web (Private). When you upgrade an appliance to CloudBridge release 7.3.1, the ALTHTTP application is not added to this service class. As a result, even though ICA connections over Citrix Receiver for HTML5 are optimized, these are not categorized as Citrix Receiver for HTML5 connections in the ICA Monitoring pages.

    Resolution : To categorize ICA connections over Citrix Receiver for HTML5, complete the following procedure:

    1. Navigate to the Configuration > Optimization Rules > Service Classes page.
    2. Edit the HTTP (Private) service class.
    3. Click Add Rule.
    4. In Filter Rules, under Applications, click Any.
    5. From the Applications list, select ALTHTTP.
    6. Click Add.
    7. Click Save.
    8. Make other changes to the filter rule, as required.
    9. Click Save.