Product Documentation

Manage X.500 proxy addresses

Jun 05, 2015
Updated: 2013-01-04

Service providers and resellers can enable customers to manage the X.500 proxy addresses for their users. This enables service providers to streamline the onboarding process for customers. The customer administrator can use the control panel to add these addresses to individual users or through the Bulk User Import feature.

Service providers and resellers can enable this feature for each customer through the Customer Portal Settings service.

Customers manage X.500 proxy addresses using either of the following methods:
  • In the control panel, on the User Details page of an individual user
  • Using a Bulk User Import template

Services Manager treats each entry as a string, but does not validate them. Once entered, Service Manager verifies whether or not the address exists in Active Directory.

In Services Manager, X.500 proxy addresses are considered managed or unmanaged. Managed addresses are created through the control panel and appear in black text on the User Details page. When provisioned, changes to these addresses result in updates to the user's LegacyExchangeDN and ProxyAddresses attributes in Active Directory as appropriate. Unmanaged addresses are created through Active Directory and, when entered on the User Details page, appear in blue text. These addresses cannot be modified or deleted through the control panel. Changes to these addresses (made through Active Directory) are reflected in the control panel when Services Manager queries Active Directory. This occurs when, for example, the X.500 Proxy Addresses table is displayed on the User Details page. If an unmanaged address is selected or deselected as the primary address for a user, Services Manager updates the user's LegacyExchangeDN or ProxyAddresses attributes as appropriate.

Managing users' X.500 proxy addresses requires the Hosted Exchange service be provisioned to users. For existing users, Hosted Exchange can be provisioned before or after adding X.500 address entries. Entries added before Hosted Exchange is provisioned will not be applied to Active Directory until the service is provisioned. For new users, both Hosted Exchange and X.500 addresses can be provisioned during the user creation process.

To enable X.500 proxy addresses for customers

  1. From the Services Manager menu bar, click Customers, select the customer for whom you want to enable X.500 addresses, and then click Services.
  2. On the Customer Services page, select Customer Portal Settings and then click Service Settings.
  3. Under Configure Service Settings, select X.500 Proxy Address Management and then, under Value, select the check box to enable the setting.
  4. Click Apply Changes and then click Provision to save your selections.

To add X.500 proxy addresses to individual users

  1. Select the customer for whose users you want to add X.500 proxy addresses and then, under Customer Functions, click Users.
  2. From the Users page, select the user for whom you want to add X.500 proxy addresses and then click Edit User.
  3. On the User Details page, select X500 Proxy Addresses and click Add.
  4. In the X500 Proxy Addresses table, enter the X.500 address string and specify if it is the primary address.
  5. Click Apply to save your entry.
  6. Repeat Steps 3-5 to add more addresses to the selected user.
  7. Click Provision to save your changes.