Product Documentation

To impersonate a user

Jun 05, 2015
Updated: 2013-05-13
Impersonating a user allows you to see what the user can access and view within the Services Manager control panel. You can do this, for example, when troubleshooting a system problem that a user is experiencing. To impersonate a user, you must have the User Administrator security role assigned to you.

While you are impersonating a user, you cannot impersonate another user, even if the user you are impersonating has the User Administrator security role assigned.

  1. From the Services Manager menu bar, select Customers.
  2. Select the customer whose user you want to impersonate and then, under Customer Functions, click Users.
  3. Select the user you want to impersonate and then, under User Functions, click Impersonate. The impersonation takes immediate effect and the top of the control panel page indicates you are impersonating the selected user. The control panel displays all the menus and functions that are allowed for the selected user.
  4. To return to your own user account, click your username near the top of the control panel. The control panel displays the customer's Users page.