Product Documentation

View workflow approvals

Jun 05, 2015
When the Workflow Approval feature is enabled, all users can view approval requests and responses. However, only Workflow Approval Administrators can view the current status of approvals.

To view approval requests

Use this procedure to view approval requests that you have generated.

  1. From the Services Manager menu bar, select Workflow > Approval Requests.
  2. In Filter, select the response status of requests you want to view (for example, Pending, Accepted, and so on).
The Approval Request page displays the requests you selected.

To view approval responses

  1. From the Services Manager menu bar, select Workflow > Approval Responses.
  2. In Filter, select the response status of requests you want to view (for example, Pending, Accepted, and so on).
  3. Select whether you want to view responses to requests you generated or to all requests in the system.
The Approval Response page displays the requests you selected.

To view the status of approval requests

  1. From the Services Manager menu bar, select Workflow > Approval Status.
  2. In Status, select the status of requests you want to view (for example, Pending, Accepted, and so on).
  3. To refine your search by date, select Request Date or Resolved Date and then select the appropriate date.
The Approval Status page displays the requests you selected.