The CRM service enables service providers to deliver a robust customer relationship management solution to customers through Microsoft Dynamics CRM 2011. Customers enjoy a 360-degree view of their customers along with automated workflows, ease of reporting, and a granular security structure.
The CRM service supports Internet-facing deployments (IFDs), which makes CRM 2011 organizations available from the Internet. Additionally, the service is deployed for use with Active Directory Federated Services (AD FS).
When you install and configure the ADFS and CRM 2011 services, you will need to supply this group and account information to enable Services Manager to work with your CRM deployment. For more information about creating CRM Deployment Administrators and assigning permissions, see the article "Creating a New CRM Deployment Administrator Account" on the Microsoft TechNet web site (http://technet.microsoft.com/en-us/library/gg197627.aspx).
For more information about assigning permissions for deploying CRM, see the article "How to assign the minimum permissions to a deployment administrator in Microsoft Dynamics CRM 4.0" on the Microsoft Support web site (http://support.microsoft.com/kb/946686).
After configuring CRM 2011, verify that user connections are successful and there are no certificate errors. Test the environment by creating an organization using CRM 2011 Deployment Manager and, afterward, browsing to the site.