Product Documentation

Deploy Services

Jun 05, 2015
Updated: 2013-08-19
Services Manager supports a variety of services that service providers can provision to resellers and customers. Service deployment typically involves the following tasks:
  1. Install the service.
  2. Configure the service.
  3. Provision the service to customers.
  4. Provision the service to users.

The installation and configuration steps differ for each service and are described in the topics dedicated to each service.

Service installation

Some services that Services Manager supports require you to install a web service on the server that will be hosting the service. For example, the Lync Enterprise web service is installed on a Front End Server in your Lync deployment. You can install these services in one of the following ways:
  • Install the service using the Setup Tool and specify initial settings using the Configuration Tool
  • Execute the service's MSI file from the command line of the server hosting the service
The following services require a web service to be installed:
  • ADFS (for use with the CRM 2011 service)
  • Citrix XenApp
  • Hosted Exchange
  • Lync Enterprise
  • Lync 2010 for Hosting
  • MySQL
  • Office Communication Server 2007
  • SharePoint 2010
  • Virtual Machine
  • Windows Web Hosting

When you install and configure a web service, the Services Manager Setup Tool creates the IIS application pools, web applications, and web sites required for the web service to function. The web site and application files are stored by default in the C:inetpub directory on the server on which the web service is installed.

Some supported services do not require a web service and, therefore, no MSI files are included on the installation media. The following services require control panel configuration only:
  • AD Sync
  • BlackBerry 5
  • CRM 2011
  • DNS
  • File Sharing
  • Mail Archiving
  • Microsoft SQL Server Hosting

Service configuration overview

Service configuration typically involves the following tasks:
  1. Enable the service at the top environment and location levels
  2. Add credentials for accessing the servers and management tools
  3. Add the servers associated with the service
  4. Assign service roles to the servers
  5. Add service connections to establish communication between the servers and CloudPortal Services Manager
  6. Assign servers to a collection, if applicable
  7. Configure the service settings
About service property settings, credentials, and servers
  • All services are enabled at both the Top Environment Services level and the Active Directory Location Services level. The service settings at the top environment level are inherited by all locations configured in Services Manager. Typically, the top environment level setting defaults are sufficient and do not require modification.
  • For some services, a customer plan or user plan must be configured before the service is enabled at the location level.
  • To reset a service setting to the default value, clear the check box for the property and apply the change. The next time the service settings are opened, the default value for the property appears.
  • Control access to a property setting by expanding it and setting the Hierarchy Permission.
  • Credentials that are in use for a specific web service connection cannot be deleted. To remove the credentials, you must first remove the web service connection.
  • In most cases, server information is retrieved without any action from the service provider. A server that is outside of the hosting domain must be manually added to the servers list (Configuration > System Manager > Servers).
  • Server connections enable Services Manager to connect with web services that are installed on the servers hosting the service. If server connections are created for multiple servers hosting a particular web service, Services Manager assigns primary and secondary status to the server connections for failover.
  • Server collections group multiple servers for some services, including Citrix XenApp, Microsoft SQL, MySQL, and Windows Web Hosting Services. If a server collection and its servers should be available to all resellers, enable Automatic reseller selection. If a server collection should be enabled by default to all customers, enable Automatic customer selection.

Services and customer provisioning

After the service is configured, you can provision the service. Service provisioning typically involves the following tasks:
  1. Provision the service to the root Service Provider's Reseller service
  2. Provision the service to the customer
  3. Provision the service to the customer's users

About service provisioning

  • Re-provision customers after changing customer plans.
  • A service that is provisioned to customers cannot be disabled at the top environment level until it has been de-provisioned from all customers and resellers and deleted from the location level.

Apply cost values to service properties

Service providers can apply a cost value to service properties at various levels (service level, customer plan, and user plan) depending on the type of service. The values are used in monthly billing reports. Pricing values are inherited from the Top Environment Services level and overridden at the reseller and customer levels.

The Prices properties typically appear at the end of the service, customer plan, and user plan settings. The properties include a cost price and sales price. Cost price is the minimum price for a user plan. Sales price is the recommended purchase price, with a recommended value that is equal or greater than the cost price. The Prices properties for the Hosted Exchange service also include a price per mailbox value that is the unit price for mailbox usage that exceeds the agreed limit for public folders.