Product Documentation

Provision the BlackBerry service

Jun 05, 2015

To ensure that the BlackBerry service works successfully, the customer and user must be provisioned with the Hosted Exchange service before they are provisioned with the BlackBerry service.

To provision the BlackBerry service to resellers

  1. From the Services Manager menu bar, click Customers and select the reseller for whom you want to provision services.
  2. Select Services. The Customer Services page appears.
  3. From the services list, select Reseller.
  4. Select the BlackBerry service and then select the BlackBerry service name with which to configure the service.
  5. Enable the customer plans and user plans that the reseller can sell to its customers.
    Note: The plans determine the BlackBerry server that is used to store users' BlackBerry accounts.
  6. Click the plan to display the Configure Service Settings page.
  7. For user plans, under User Package Limit, enter the maximum number of users that can be provisioned with the selected user plan.
  8. Click Apply Changes to save your changes to the selected plan.
  9. Click Apply Changes to save your changes to the BlackBerry service.
  10. Click Provision to provision the BlackBerry service to the reseller.

To provision the BlackBerry service to customers

Before provisioning the BlackBerry service, customers must first be provisioned with Hosted Exchange services.

  1. From the Services Manager menu bar, click Customers and select the customer for whom you want to provision services.
  2. Select Services. The Customer Services page appears.
  3. Select the BlackBerry service. The Service Package Configuration page appears.
  4. Under Advanced Settings, enable the user plans that the customer can use to provision the service to its users.
  5. Click the service access level to display the Configure Service Settings page.
  6. Under User Package Limit, enter the maximum number of users that can be provisioned at the selected user plan.
  7. Click Apply Changes to save your changes.
  8. In Maximum Users, if required, click Enabled and then specify the maximum total number of users that can be provisioned with the service.
  9. In Billing, click Enabled to indicate the service generates charges to the customer.
  10. Click Apply Changes to save your changes to the BlackBerry service.
  11. Click Provision to provision the BlackBerry service to the customer.