Product Documentation

Provision the Mail Archiving service

Jun 05, 2015
Updated: 2013-04-03

To provision the Mail Archiving service to resellers

  1. From the Services Manager menu bar, click Customers and select the reseller for whom you want to provision the Mail Archiving service.
  2. Under Customer Functions, select Services. The reseller's Customer Services page appears.
  3. From the services list, select Reseller.
  4. Select the Mail Archiving check box and then select the Mail Archiving service name. The Reseller Service Setup page appears.
  5. Select the customer plans that the reseller can offer to customers and then click Apply Changes.
  6. Click Provision.

To provision the Mail Archiving service to customers

Before provisioning this service to a customer, ensure the customer has the Hosted Exchange service provisioned. The Mail Archiving service is supported with Exchange 2007.

  1. From the Services Manager menu bar, click Customers and select the customer for whom you want to provision the Mail Archiving service.
  2. Under Customer Functions, select Services. The customer's Customer Services page appears.
  3. In Customer Plan, select the appropriate package for the customer.
  4. Depending on the package you selected, configure the following properties:
    Plan Template Name Template Property
    Internal Mailbox Password: Specify the password for the customer's archive mailbox account.
    External External Email Address: Specify the external email address receiving the journal reports.
    Global Relay Mailbox Password: Specify the password for the customer's archive mailbox account.
    Primary Domain: Specify the customer's unique primary domain.
    Secondary Domain: If applicable, specify the secondary domains that will be managed by Global Relay.
    Under Administrator Contact Details, specify the telephone and mobile numbers and the email address of the service administrator. These details are forwarded to Global Relay Administration.
  5. Click Provision.