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Import and export Exchange mailbox files

Jun 05, 2015
Updated: 2013-02-05
Importing and exporting mailboxes are important tasks for managing the Hosted Exchange service. Exporting mailboxes facilitates disaster recovery and compliance efforts. Importing mailboxes helps with migrating users from old versions of Exchange and enabling users to add offline mail archives to their Exchange mailbox.

To export a mailbox

  1. From the Services Manager menu bar, click Services > Exchange > Mailbox Import/Export.
  2. Click Export Mailboxes. A table of available mailbox files appears.
  3. Select the Export checkbox for each user's mailbox you want to export.
  4. Click Export Mailboxes. The export process begins. To view the status of the export, click Refresh Status.

The exporting process creates .PST files and places them on the customer's FTP server, in a folder called MailboxExport. To view these files, log on to the FTP server using the information that appears under FTP Login Details on the Mailbox Import and Export Overview screen and navigate to the MailboxExport folder. Depending on the customer's configuration, mailbox files might appear as zipped archives.

To import a mailbox

  1. From the Services Manager menu bar, click Services > Exchange > Mailbox Import/Export.
  2. Click Import Mailboxes. A table of users that are provisioned with an Exchange mailbox appears.
  3. Click Edit for the user whose mailbox you want to update with the imported mailbox file.
  4. Select the mailbox file you want to import and then click Update.
  5. Click Import Mailboxes. The import process begins. To view the status of the import, click Refresh Status.