Product Documentation

Provision the Hosted Exchange service

Jun 05, 2015
Updated: 2013-02-04

To provision the Hosted Exchange service to resellers

  1. From the Services Manager menu bar, click Customers and select the reseller for whom you want to provision the Exchange service.
  2. Under Customer Functions, select Services. The reseller's Customer Services page appears.
  3. From the services list, select Reseller.
  4. Select the Hosted Exchange check box and then select the Hosted Exchange service name. The Reseller Service Setup page appears.
  5. In the User Plan table, select the check box for each user plan the reseller can offer its customers.
  6. In the Customer Plan table, select the check box for each customer plan the reseller can offer.
  7. Under Resource Configuration, enter the maximum amount of space allotted for mailbox and public folder storage.
    Note: When this limit is reached, the reseller cannot provision Exchange services to new customers.
  8. Click Apply Changes to save your selections.
  9. Click Provision to enable the reseller to offer Exchange services to its customers.

To provision the Hosted Exchange service to customers

  1. From the Services Manager menu bar, click Customers > Customer Services.
  2. In Customer Search, find the customer for whom you want to provision Exchange services.
  3. In the services list, select Hosted Exchange. The Service Package Configuration page appears.
  4. In Customer Plan, select the package you want to provision to the customer.
    Note: The package you select determines whether or not public folders are enabled and the available disk space for the customer's mailboxes.
  5. Under Exchange Domains, select the domain type to be used for inbound email routing.
    Note: By default, domains are set to Authoritative when the Exchange service is first provisioned to a customer. Domains that are added after Exchange has been provisioned default to External Relay. To change this, the Customer Administrator can modify the type and reprovision the Exchange service.
  6. Under Email Patterns, select one of the following options:
    • Select Force customer wide primary address to ensure all users' email addresses adhere to a specified format. In the email format table, select the formats you want to use. Select the Primary Email option to designate one format as the primary format. When the service is provisioned, any manually configured addresses are overwritten with addresses in the specified format.
    • Select Manage individual user primary e-mail addresses to allow different formats for users' email addresses.
    Note: If the address format is changed after provisioning the Exchange service, select the Apply email policy check box to ensure the email format selected in the format table is applied to all provisioned users. To ensure the change is applied only to newly provisioned users, leave this box unselected.
  7. If the location is configured to host Exchange 2007, and the customer is being hosted on Exchange 2007, ensure the Exchange 2007 Customer option is selected.
  8. Under Public Folders, perform the following actions if the selected customer plan includes public folders and you want to customize storage limits:
    1. Clear the Auto select a public folder package check box.
    2. Select the Create Public Folders check box.
    3. To specify unlimited storage, leave the Public Folder Storage Limit box blank.
    When the Exchange service is provisioned, a root public folder is created for the customer. Exchange Service Administrators become owners of the root folder and the customer's users are granted Author permissions.
  9. Under Resource Configuration, to customize the total amount of mailbox storage for all users provisioned with the Exchange service, perform the following actions:
    1. Clear the Auto select package resource limits check box.
    2. In Mailbox Storage (MB), enter the total amount of storage allocated to user mailboxes. To specify unlimited storage, leave this field blank.
  10. To restrict the number of users assigned to a user plan, perform the following actions:
    1. Click Advanced Settings and then select the user plan you want to configure.
    2. In User Limit, enter the total number of users that can be assigned to the selected user plan.
    3. Click Apply Changes to save your selections.
  11. In Billing, ensure the Enabled check box is selected so the appropriate charges are generated for the customer.
  12. Click Provision.