Product Documentation

To configure the Hosted Exchange service

Jun 05, 2015
Updated: 2013-04-18
  1. Enable the service (top level) and create user and customer plans:
    1. From the Services Manager menu bar, select Configuration > System Manager > Service Deployment and then expand Hosted Exchange.
    2. Click User Plans, enter a Name for the user plan, and then click Create.
    3. Click Customer Plans, create a customer plan, click Create, and then click Save.
  2. Enable the service (location level):
    1. Under Service Filter, select Active Directory Location Services and choose a Location Filter, if applicable.
    2. Expand Hosted Exchange and then click Save.
  3. Verify credentials:
    1. From the Services Manager menu bar, select Configuration > System Manager > Credentials.
    2. Verify that the service account for the Hosted Exchange service exists. If it does not, create the account.
      Note: When adding credentials, encryption is enabled by default. Citrix recommends encrypting credentials when Services Manager is deployed in a production environment. Use plain-text credentials only for debugging purposes.
  4. Enable the server:
    1. From the Services Manager menu bar, select Configuration > System Manager > Servers.
    2. If the server where the Exchange web service is installed is not listed, click Refresh Server List.
    3. Expand the entry for the server and verify that Server Enabled is selected.
  5. Assign server roles:
    1. From the Services Manager menu bar, select Configuration > System Manager > Server Roles and then expand the entry for the server.
    2. Under Server Connection Components, select Hosted Exchange and then click Save.
  6. Add a server connection:
    1. From the Services Manager menu bar, select Configuration > System Manager > Server Connections, select a Location Filter if applicable, click New Connection, and then specify the following information for the Hosted Exchange service:
      Server Role
      Choose Hosted Exchange.
      Server
      Choose the server where the Exchange web service is installed.
      Credentials
      Choose the credentials for the Exchange web service.
      URL Base
      Defaults to /ExchangeWS/HostedExchange.asmx.
      Protocol
      Defaults to http.
      Port
      Defaults to 8095. If you change the port here, change it also in the Services Manager Web Service.
      Timeout
      Defaults to 200000 milliseconds.
      Version
      Select the Exchange version that you are configuring.
    2. Click Save.
    3. From the Services Manager menu bar, select Configuration > System Manager > Server Connections and then click the icon in the Test column for the Exchange server. The icon turns green for a successful connection. A red icon indicates an unsuccessful connection. Mouse over it for information about the failed connection.
  7. Update service settings as needed:
    1. From the Services Manager menu bar, select Configuration > System Manager > Service Deployment, select Active Directory Location Services, and then choose a Location Filter if applicable.
    2. Expand Hosted Exchange and then click Service Settings.
    3. Configure the following required settings:
      Any setting that includes the value [ExchangeServer]
      Replace with the Exchange server's name.
      System Domain
      If this is not set to the correct domain, provisioning will fail.
      Preferred Mail Stores
      Select this check box, select the tab for your version of Exchange, click Reload, and then select the checkbox for at least one mail database.
      Public Folders > Public Folders Enabled
      Select the check box to provision Public Folders.
      Public Folders > Public Folder Server
      Select this check box, click Reload to replace the default public folder server, and then select the check box for the public folder server.
      Offline Address Book (OAB)
      OABs can be distributed using public folders or web-based virtual directories.
      To distribute OABs using public folders:
      1. Expand Offline Address Book (OAB) and then select the Public Folder Distribution check box.
      2. Select the Public Folder Servers check box and the check box for the server (if the correct server is not listed, click Reload).
      3. Click the Server check box and the check box for the server (click Reload if needed).
      To distribute OABs using virtual directories:
      1. Expand Offline Address Book (OAB) and verify that the Public Folder Distribution and Public Folder Servers check boxes are cleared.
      2. Click the Server check box and the check box for the server (click Reload if needed).
      3. Select the Virtual Directory check box, click Reload, select the check box for the server, and then click Enable web-based distribution.

      For more information about advanced properties, refer to Exchange Services Advanced Properties.

  8. Enable mailbox creation during user provisioning:
    1. With Active Directory Location Services still selected, expand Hosted Exchange, click User Plans, and then expand a plan.
    2. Select the Mail Databases check box, click Reload, and then select the check box for at least one mail database.
    3. Select the Mailbox storage limit check box and enter the maximum amount of storage allocated to each provisioned user.
      Important: Configure this setting before provisioning users with the Hosted Exchange service. After the Hosted Exchange service has been provisioned, you cannot modify this setting.
    4. Click Apply changes and then click Save.