Product Documentation

To configure the Lync Enterprise 2013 service

Jun 05, 2015
Updated: 2014-04-16

Before you configure the Lync Enterprise 2013 service through the control panel, ensure the Lync Enterprise 2013 web service is installed on the Front-End server in your Lync 2013 deployment. Additionally, if you intend to enable Services Manager to provision DNS records for the Edge and Front-End servers in your deployment, ensure the DNS service is enabled and configured.

  1. Import the Lync Enterprise 2013 service package into the control panel:
    1. From the Services Manager menu bar, click Configuration > System Manager > Service Schema.
    2. Under Services Management, click Import a service.
    3. On the Service Import page, click Browse and locate the Lync Enterprise 2013.package file. Click Open.
    4. Click Preview. Services Manager displays the contents of the file for your review.
    5. Click Import. Services Manager imports the file and reports Import Complete.
    6. Restart the Citrix Queue Monitor Service to complete the service import: On the server hosting the Provisioning engine, click Start > Administrative Tools > Services, select Citrix Queue Monitor Service and click Restart.

      This step ensures all service components are correctly loaded and prevents errors when using the service.

  2. Enable the service at the top level:
    1. From the Services Manager menu bar, choose Configuration > System Manager > Service Deployment and then expand Lync Enterprise 2013.
    2. Click Save.
  3. Enable the service at the location level:
    1. Under Service Filter, select Active Directory Location Services and choose a Location Filter, if applicable.
    2. Expand Lync Enterprise 2013.
    3. Click Save
  4. Enable the server:
    1. From the Services Manager menu bar, choose Configuration > System Manager > Servers.
    2. Click Refresh Server List.
    3. Expand the entry for the Lync server and verify that Server Enabled is selected.
  5. Assign server roles:
    1. From the Services Manager menu bar, choose Configuration > System Manager > Server Roles and then expand the entry for the Lync server.
    2. Under Server Connection Components, select Lync Enterprise 2013 and then click Save.
  6. Add credentials for the web service account:
    1. From the Services Manager menu bar, choose Configuration > System Manager > Credentials.
    2. In the credentials table, click Add and enter the credentials for the web service account and the account domain. The default account is csm_lync_svc. Leave the Encrypted checkbox selected.
    3. Click Add to save your entries.
  7. Add a server connection:
    1. From the Services Manager menu bar, choose Configuration > System Manager > Server Connections, click New Connection, and then select or type the following information for the web service:
      Setting Value
      Server Role Select LyncEnterprise2013.
      Server Defaults to the Lync server.
      Credentials Choose the credentials for the Lync web service account.
      URL Base Defaults to /LyncEnterprise2013WS/Lync.asmx.
      Protocol Defaults to http.
      Port Defaults to 8095. If you change the port here, change it also in the Services Manager web service.
      Timeout Defaults to 200000 milliseconds.
    2. Click Save.
  8. Configure service settings:
    1. From the Services Manager menu bar, choose Configuration > System Manager > Service Deployment and then expand Lync Enterprise 2013.
    2. Under Service Filter, select Active Directory Location Services and choose a Location Filter, if applicable.
    3. Click Service Settings.
    4. Select Dial Plans and then click Reload to retrieve a list of configured dial plans from the Lync topology. Select the appropriate dial plans.
    5. Select Line Server Uri and change "yourdomain.com" to the service provider's SIP domain.
    6. Under DNS, perform the following actions if Services Manager will provision DNS records for the Lync service:
      • In Access Edge Server and Front End Server, specify the IP address or FQDN of the Edge server and Front End server in your Lync deployment. Leave these fields blank if you want to create these DNS records manually.
      • In Record Type, select A Record if you specified IP addresses for the Edge and Front End servers. Select CNAME Record if you specified FQDNs for the Edge and Front End servers.
  9. Configure user and customer plans:
    1. From the Services Manager menu bar, choose Configuration > System Manager > Service Deployment and then expand Lync Enterprise 2013.
    2. Under Service Filter, select Active Directory Location Services and choose a Location Filter, if applicable.
    3. Expand Lync Enterprise 2013.
    4. Click User Plans and expand the user plan you want to modify. Perform the following actions:
      • In Registrar Pool, enter the registrar pool you want to assign to users provisioned with the user plan. Leave this field blank to specify the customer's registrar pool by default.
      • Expand Policies and select the Lync policies you want to enable for provisioned users. To specify a configured policy from the Lync topology, click Reload and then select the appropriate policy.
    5. Click Apply Changes.
    6. Click Customer Plans and expand the customer plan you want to modify.
    7. In Registrar Pool, enter the registrar pool you want to assign to customers provisioned with the customer plan.
    8. Click Apply Changes.
    9. Click Save

To enable Services Manager to provision DNS records for customers and users provisioned with the Lync Enterprise 2013 service, configure the DNS service.