Product Documentation

To enable auto discovery for client enrollment

Dec 21, 2015

Auto-discovery allows you to simplify the enrollment process for your end users by allowing them to enter their corporate email address and password during enrollment, without needing to know the Device Manager server information on their device when they enroll.

Auto discovery requires sending Citrix Ops some specific Device Manager deployment information (listed below). Once Citrix receives this information, when your users enroll their devices, Citrix can extract your server domain information and map that to a MDM server address so that the device user has to only enter their AD password to enroll. This information is maintained in the Citrix XenMobile database so that it's always accessible and available.

To send this information create a support ticket.

  1. Open a Technical Support case using the Citrix Support portal and provide the following information.
    1. Your domain name: yourcompany.com
    2. Device Manager server hostname: dmhostname
    3. Instance name: If you are running a cloud hosted version of device manager, this was the instance name you chose during registration. For on-premise installations of Device Manager, this value is usually zdm or xdm.
    4. Admin email: An email address for your Device Manager administrator. (Optional)
    5. iOS enrollment port: Port being used for iOS enrollment, optional if you changed the default port of 8443.
    6. Port: The port through which the Device Manager server accepts connection (optional unless you plans to change the default 443 port)
  2. When this information has been recorded by the Citrix Ops team, you will receive an email confirming that your users can start enrolling with auto-discovery.