Product Documentation

Locking a Device Remotely

Dec 21, 2015

If the device is lost, but you are not sure it was stolen, you can remotely "lock" the device. To do so, select the device in Device Manager and then on the Security menu, click Lock.

For Android and Windows Mobile devices, the system will then generate a PIN code that will be set in the device if the user had not set a PIN code already. To access the device, the user will have to type that PIN code.

When the device is found again, you can remove the lock by using the Cancel the lock option.