Product Documentation

Managing Devices with the Dashboard

Dec 21, 2015

The Device Manager Dashboard provides an interactive, high-level view of devices. Each section of the Dashboard displays a unique view of the devices you manage. You can use the Dashboard to do the following:

  • Perform actions on devices. When you enable actions in a Dashboard widget, you can perform actions on multiple devices represented in a chart; for example, sending notifications to a set of devices on a particular platform.
  • View charts. Charts show representations of devices in your environment, enabling you to view different groupings of the devices. For example, the Devices by Platform chart shows all of your managed devices by platform type. When you click a section of the chart by platform, the chart changes to show different platform versions for each operating system. If you want to view the devices that are running Android version 3.2 or 3, for example, you can click the slice that displays those operating system versions, and then the Devices tab appears showing only those devices running that version. The chart types you can view are as follows:
    • Devices by platform. Displays managed and unmanaged device platforms.
    • Managed devices by platform. Displays device platforms for all devices that are managed by Device Manager.
    • Unmanaged devices by platform. Displays devices that are not currently managed by Device Manager. Unmanaged devices appear in this chart if, for example, you perform a revoke, wipe, or selective wipe on the device; the device has an agent installed on the device the device is not enrolled, or; the device has an agent installed on it but the user profile or corporate certificate has been removed.
    • Device by Secure Mobile Gateway status. Displays the number of devices by Secure Mobile Gateway status: Blocked, Allowed or Unknown. You can click the bars to break down the data by platform.
    • Devices blocked by reason. Displays the number of devices blocked by Secure Mobile Gateway, grouped by reason for the block, such as devices that have blacklisted apps installed, devices that have been rooted, and so on. You can click the bars to break down the data by platform.
    • Device ownership. Displays the number of devices according to ownership, such as, corporate-owned, employee-owned, or if the unknown ownership.
    • Android Touchdown license status. Displays the number of devices that possess a TouchDown license.
    • Failed package deployments. Displays the total number of failed deployments per package. Only packages with failed deployments appear.
    • Devices by carrier. Drilling down on the chart by clicking the bars provides a further breakdown by platform.
    To change the Dashboard chart type, click the gear icon on the lower-left of the report widget and then click a view.
  • View Dashboard alerts. Alerts show you updates about the following device statuses:
    • New enrollments
    • Non-compliant devices
    • Inactive devices
    • Secure Mobile Gateway blocked devices
    • Number of full and selecting device wipes in the last 24 hours
    • Pending wipes
  • Send notifications. For example, you may want to notify specific device users about an Internet virus that could affect some Android users.

You can customize the Dashboard to show exactly the information that is most relevant to your needs. You can create up to four different Dashboard views. Each dashboard configuration is saved on a per-user basis. To view the Dashboard, click Dashboard on the Device Manager web console.

To create custom Dashboards

You can create up to four custom dashboards, in addition to the default dashboard provided by Device Manager. You can choose specific layouts and select the types of widgets to display, depending on your needs.

  1. On the Dashboard tab, click Dashboard Edit. The Dashboard Customization dialog box opens.
  2. To create a new custom Dashboard layout, select a Dashboard.
  3. Select a Layout Style.
  4. Click a widget from the list of available widgets and then drag the widget the left to add it the Dashboard. You can edit existing Dashboard configurations by using a drag-and-drop operation to move Dashboard widgets over existing ones, thereby replacing the existing widget. You cannot remove widgets from a Dashboard; you can only add widgets.
  5. Click Save and Apply.

To send notifications from the Dashboard

  1. On a Dashboard widget, click Enable Actions. The Actions menu appears.
  2. Click one of the bars in the graph to select the devices represented in the display. For example, if you wanted send notifications regarding a virus to all Android users, click the Android bar.
  3. Click Send Notifications.
  4. In the confirmation message, click OK.
  5. In the notification dialog box, enter the message you want to send to users. To send quick notifications to select groups of users, you can use the Ad Hoc template.
  6. Click Send.