Product Documentation

Sending Ad-Hoc Notifications

Dec 21, 2015
You can send a one time, ad-hoc notifications in Device Manager to single or multiple users directly to their devices using SMTP (email), SMS, or Agent Push.
  1. On the Devices tab, select a single or select multiple devices. You can choose to filter the list of devices depending on your purpose. For example, you might want to send a message to all users who have jailbroken devices, or send a message to all users whose devices are listed as Out Of Compliance.
  2. Select the devices to which you want to send notifications and then click Notification.
  3. In the Notifications dialog box, enter the following information:
    1. From. Enter who you want to be shown as the sender of the notification (optional).
    2. To. The users associated with the devices you selected will automatically be added to the notification recipient list. If you want to add other users beyond the list of devices you selected, you can enter the user's email address as known by Device Manager (case sensitive) and then click the plus icon to add the user.
    3. Template. You can choose a template to fit the purpose of your notification. For example, if you want to notify users whose devices have been jailbroken and are out of compliance, you can select a custom ad hoc notification template built for this purpose.
    4. Message. You can enter text, or if you choose a notification template, this field is populated with the text from the template.
    5. Channel. Select the communication channel you want to use to send the message, SMTP (email). SMS, or Agent Push.
  4. Before you send the notification, if you are sending the message via SMS, and you do not have a Nexmo subscription or SMS gateway server configured in Device Manager, click the Detailed Device List button to check if the recipients you have selected can be contacted through the Notification mechanism.
  5. In the Detailed Device List dialog box, you can troubleshoot any of the devices that show red lights, which indicate channels of communication that are not currently working to send notification. The red lights indicate the recipients who may not receive the notification unless you add a carrier SMS gateway and address to use for sending the notification. The green lights in the SMTP column indicate that the SMTP server is functioning and will send the notification via email.
  6. To manually enter an SMS carrier gateway and address, select the recipient and fill out the appropriate information.
  7. When you are finished adding the SMS information, click Close.
  8. Click Send to send the notification. Device Manager either delivers the message or queues it for sending. If the message is queued, the Sent Notification Log report indicates the results. Queuing occurs because either the system is busy (sending automated action notifications)) or SMS sending has bandwidth restrictions. Only one SMS per second is supported.