Product Documentation

Using Notification Templates

Dec 21, 2015

You can use notification templates in Device Manager when you do the following:

  • Send enrollment invitations inviting users to enroll their devices.
  • Send ad hoc notifications notifying users their devices are jailbroken or letting users know important IT information, without using a template.
  • Configure Automated Actions to send notifications, such as an automatic notification when a user's device has a blacklisted app or has moved beyond an organization-defined geo-fencing policy.

Device Manager comes with a set of predefined templates that reflect the capabilities of the Automated Actions feature. Each template reflects a distinct type of event that Device Manager automatically responds to for each and every device in the system.

You can modify a pre-efined notification template, but you cannot delete one. Citrix recommends that you do not edit or modify the macros (for example, ${user.mail}) used inside of pre-defined templates, or they may not work.

The following table describes the predefined notification templates that come with Device Manager:

Template name Description

Android Download Link

Provides a download link Web address for users who are enrolling their Android devices into Device Manager.

Enrollment

Provides a Web address to the Device Manager server that allows users to enroll their devices.

Enrollment URL

Provides a special enrollment Web address that allows users to enroll their devices securely, combined with other forms of authentication, depending on the chosen enrollment mode.

Enrollment PIN

Provides a one-time generated PIN that is used in PIN based enrollment modes

iOS Download Link

Provides a download link Web address for users who are enrolling their iOS devices into Device Manager.

Jailbroken Device

Provides a message indicating that a specific device has been jailbroken.

Location Perimiter Breach

Provides a message informing a user that the device has gone outside of a predefined geo-fencing perimeter and thus could be blocked from corporate access.

Location Services Disabled

Provides a message informing a user that the device has had its location services turned off and thus could be blocked from corporate access.

Non-Compliant Blacklist/Whitelist

Provides a message informing a user that their device has an app installed that violates a corporate blacklist or whitelist policy.

Revoked Device

Provides a message informing a user that the device has been revoked and that any further connection from the device to Device Manager is prohibited. The device is barred from reenrollment unless it is reauthorized by an administrator.

Roaming Domestic

Provides notification when device is roaming domestically across carrier network, indicating both device and user name associated with the device.

Roaming International

Provides notification when device is roaming internationally across carrier network, indicating both device and user name associated with the device.

SMG Blocked

Provides a message stating that a specific user's device has been blocked because it has violated a specific compliance policy.

Unmanaged Device

Provides a message indicating that a specific user's device has become unmanaged (possible due to un-installation of Device Manager agent or certificates) and must be reenrolled by a specific date or the device will no longer have access to corporate email.