Product Documentation

Using the Management Pack

Oct 16, 2015

This topic introduces you to the Citrix EdgeSight views, rules, monitors, and tasks that are included in the Management Pack. It explains how to configure the Management Pack for your site. The topics include:

  • Citrix Managed Objects
  • Citrix Views
  • Starting the Citrix EdgeSight Management Console

About Citrix Managed Objects

The Citrix family of Management Packs monitors and reports on a number of Citrix-specific objects.

Object Description
Citrix Deployment Represents a discovered Citrix deployment that can consist of multiple farms, zones, and EdgeSight Servers
Citrix Managed Server Represents a XenApp or Presentation Server monitored by Operations Manager. A managed server must be a server that is running a version of Presentation Server listed in “Citrix XenApp Server Managed Computers” (next) with an appropriate license. The server must also be running the Presentation Server Provider.
Citrix Unsupported Server Represents a server not monitored by Operations Manager. An unsupported server is not running a version of Presentation Server listed in “Citrix XenApp Server Managed Computers” (next).
Citrix Unlicensed Server Represents a server not monitored by Operations Manager. The server is running the Presentation Server Provider, but is unlicensed or missing a valid license. Note that Operations Manager checks the licenses on these servers hourly.
Citrix EdgeSight Server Represents an EdgeSight Server monitor by Operations Manager. The server must be running EdgeSight for XenApp 5.0 or later with an appropriate license.
Citrix Server Application An abstract class that represents a server running any Citrix server product. The Citrix Server Application class is the target for alerts forwarded by EdgeSight.

Citrix XenApp Server Managed Computers

In the Management Pack, a Citrix XenApp Server (displayed as Citrix Presentation Server) managed computer is a server that is running one of the following releases, with an appropriate license:

  • Citrix Presentation Server 4.0, Enterprise Edition
  • Citrix Presentation Server 4.5, Enterprise or Platinum Edition
  • Citrix XenApp Server 5.0 or later, Enterprise or Platinum Edition

Servers running earlier versions of Presentation Server are considered unsupported computers, while servers that are not appropriately licensed are considered unlicensed computers. These computers are not monitored by the Management Pack, and will not appear in the deployment topology diagram.

Note: After licenses are allocated, computers running Presentation Server might not be recognized as managed until the next time Attribute Discovery runs. By default, this happens every 60 minutes.

About Citrix Views

The EdgeSight Management Pack inherits from, and integrates with, Citrix views available in the Citrix XenApp Management Pack. These views allow you to monitor events raised by both Operations Manager and EdgeSight for servers and server farms running Citrix XenApp and Presentation Server.

The Citrix EdgeSight Management Pack extends the Citrix Active Alerts view, All Citrix Events view, Citrix Deployment State view, and the Citrix Presentation Server Topology Diagram view. It also adds the Citrix EdgeSight folder which contains the Citrix EdgeSight Alerts view, the Citrix EdgeSight Console View, and the Citrix EdgeSight State view. The Citrix Performance view and Citrix Licensing view are not affected by the EdgeSight Management Pack.

Alert and Event Views

Alert and event views provide system administrators with real-time event and alert information. Alert views group alerts by severity, and event views sort events chronologically for ease of reference.

Alerts and events generated by the XenApp Management Pack rules and monitors and alerts forwarded by the EdgeSight Server are collected and displayed in these views. There are three Citrix alert and event views.

View Description
All Citrix Events Displays all the events raised by Citrix Presentation Server components and all events inserted by the EdgeSight alert actions on managed servers.
Active Alerts from Citrix Servers Displays all unresolved alerts raised against managed servers by all management packs (not only the XenApp Management Pack).
Active Citrix Alerts Displays all unresolved alerts raised by the XenApp Management Pack and by the EdgeSight Management Pack.

Citrix Server Topology Diagram View

The Citrix Server topology diagram view provides a hierarchical representation of a Citrix deployment, displaying farms, zones, license servers, XenApp Servers, and EdgeSight Servers and their relationships.



The topology view provides the following information:

  • The name of the farm, zone, or server and the discovered properties of each object. The discovered properties of the EdgeSight Server object are:
    • EdgeSight Version Number
    • SQL Server Name
    • Database Name
    • Database Version
    • IP Address
    • EdgeSight admin console URL
    • Web Port
    • Last Update
  • The current alert state, propagated up the tree so that state changes are visible even when the view is collapsed.

Citrix EdgeSight Folder

The EdgeSight Management Pack creates a new Citrix EdgeSight folder under the Citrix Presentation Server root folder. The Citrix EdgeSight folder contains an alert view, console view, and state view that contain information specific to the EdgeSight Server.

View Description
Citrix EdgeSight Alerts Displays all alerts raised by the alert action feature running on the EdgeSight Server.
Citrix EdgeSight Servers Displays all the discovered Citrix EdgeSight Servers and their current health state.

Citrix EdgeSight Server Health Roll-up

Monitors represent the health state of a managed computer by evaluating rules against pre-defined criteria. The health state can be set to one of three conditions: Success, Warning, and Critical.

The EdgeSight Management Pack contains two Windows service monitors; one for the Citrix RSSH Admin Service and one for the Citrix RSSH Application Manager Service.

Monitor Description
Citrix RSSH Aggregate Health Roll-up Policy that displays the worst health state of the two RSSH Service monitors.
Citrix RSSH Admin Service

Monitors the state of the Citrix RSSH Admin Service. The health state is set to Critical when this service is stopped and Healthy when the service is running.

The Monitor also includes a recovery task that will remotely restart the service and reset the monitor state when after recovery finishes.

Citrix RSSH Application Manager Service

Monitors the state of the Citrix RSSH Application Manager Service. The health state is set to Critical when this service is stopped and Healthy when the service is running.

The Monitor also includes a recovery task that will remotely restart the service and reset the monitor state when after recovery finishes.

Starting the Citrix EdgeSight Console

To aid troubleshooting alerts forwarded to Operations Manager by EdgeSight Server, the EdgeSight Management Pack provides multiple ways to launch the EdgeSight Management Console from the Operations Manager console.

To start the EdgeSight Console:

  1. Log on to the Operations Manager Console.
  2. Navigate to the Monitoring View.
  3. Perform one of the following:
    • In the Citrix Presentation Server Topology Diagram view, select an EdgeSight server icon, in the Detail View click on the EdgeSight Console URL property value or in the Actions pane, select Start EdgeSight Management Console.
    • In the Citrix EdgeSight Servers view, select an EdgeSight server, in the Detail View click on the EdgeSight Console URL property value or in the Actions pane, select Start EdgeSight Management Console.