Product Documentation

EdgeSight Feature Availability

Oct 16, 2015

The data collected and displayed depends on the type and version of EdgeSight Agent installed and the version of the XenApp server or Presentation Server being monitored. Feature availability information can be broken down as follows:

  • by agent type
  • by agent version
  • by XenApp or Presentation Server version

EdgeSight Feature Availability By Agent Type

Updated: 2013-12-18

This section provides information about what features will be displayed and data collected based on the Agent Support settings (Configure tab > Server Configuration > Settings). The server features are broken out by the tab on which they appear in the EdgeSight Server Console or by feature type, such as alerts. An X indicates that the feature or data is present. If the column is blank, the feature or data is not present.

Note: The agent support settings only control the display of data on the console; they do not affect the collection of data by agents.

EdgeSight provides the following types of agents:

  • EdgeSight for Endpoints — Endpoint agents provide monitoring and data collection for endpoint devices.
  • EdgeSight for Virtual Desktops Agent — Virtual desktop agents monitor instances of XenDesktop. In addition to monitoring system, application, and network performance, it collects ICA channel data including XenDesktop multi-media counters, collects end user experience metrics, and alerts on XenDesktop session performance. Note that this agent does not provide monitoring of the Desktop Delivery Controller (DDC).
  • EdgeSight for XenApp, Basic — Basic agents require only that you have a XenApp Enterprise license available on your Citrix License Server.
  • EdgeSight for XenApp, Advanced — Advanced agents provide the fully featured version of EdgeSight for XenApp and require that you have either a XenApp-Platinum Edition license or a XenApp Enterprise Edition license with an EdgeSight for XenApp license available on your Citrix License Server. Advanced monitoring is not supported for XenApp Advanced Edition.

Monitor Tab

Feature Endpoint XA Basic XA Advanced Virtual Desktop

Alert Console

X X X X

Dashboard

X X X X

Alert List

X X X X
Farm Monitor   X X X

Troubleshoot Tab

The following features are available on the Troubleshoot menu:

Feature Endpoint XA Basic XA Advanced Virtual Desktop
Device Troubleshooter X X X X
Device Process List X X X X
Find EdgeSight Servers X X X X
Device Trace Route X   X X
User Troubleshooter   X X  

The following features are available on the Real-time Reports menu:

Feature Endpoint XA Basic XA Advanced Virtual Desktop
Device Summary X X X X
Alert List X X X X
System Performance X X X X
System Compare X X X X
Custom Performance Counters X X X X
Network Performance X   X X
XenApp Summary   X X  
XenApp User Summary     X  

Plan and Manage Tab

Feature Endpoint XA Basic XA Advanced Virtual Desktop

Overview

X X X X

Device Summary

X X X X

Process Performance Summary by Process

X X X X

Process Summary

X X X X

Network Summary

X   X X

Network Summary by Site

X   X X

Network Transaction Summary

X   X X

Process Stability Summary by Process

X   X X
XenApp Summary   X X  
User Summary for a User Group     X X
XenApp User Summary     X  

XenDesktop Summary

      X

XenDesktop User Summary

      X

Track Usage Tab

Note: Citrix Licensing reports are not dependent on EdgeSight Agents and are therefore not affected by agent support settings.

The following Published Applications features are available:

Feature Endpoint XA Basic XA Advanced Virtual Desktop

Launch Summary for a Farm

    X  

Launch Summary for a User Group

    X  

Summary for a Farm

    X  

Summary for a User Group

    X  

Users Summary for a Farm

    X  

Users Summary for a User Group

    X  

The following Session Duration features are available:

Feature Endpoint XA Basic XA Advanced Virtual Desktop

Session Duration for a Farm

  X X X

Session Duration for a User Group

  X X X

Browse Tab

Note: The License Server Monitor Archive report is not dependent on EdgeSight Agents and is therefore not affected by agent support settings.

The following reports will display data for all agent support settings (Endpoint, XenApp Basic, XenApp Advanced, and Virtual Desktop):

  • Alerts
  • Asset Changes
  • Assets for a Device
  • Device Archive
  • Device Summary
  • Error Archive
  • Event Log Alerts
  • Event Log Alerts for a User Group
  • New Processes
  • Process CPU
  • Process Cumulative CPU
  • Process Memory Usage
  • Process Pages Per Second
  • Process Performance Archive
  • Process Performance Summary by Process
  • Process Stability Summary by Process
  • Process Summary
  • Process Thread Count
  • Process Usage
  • Process Usage Archive
  • Real-time Alert List
  • Real-time Device Summary
  • Real-time System Compare
  • Real-time System Performance
  • Software Asset Changes
  • System CPU
  • System CPU Summary
  • System Disk Usage
  • System Disk Usage Archive
  • System Disk Usage Summary
  • System Kernel for a Device
  • System Memory Summary
  • System Memory Usage
  • System Page Faults
  • System Performance Archive
  • Trace Event Archive

The following reports will display data for the Endpoint, XenApp Basic, and XenApp Advanced agent support settings, but not for the Virtual Desktop support setting:

  • Real-time XenApp Summary
  • Reboots

The following reports will display data for the Endpoint, XenApp Advanced, and Virtual Desktop agent support settings, but not for the XenApp Basic support setting:

  • Hardware Alerts
  • Hardware Asset Changes
  • Network Connection Archive
  • Network Summary
  • Network Summary by Site
  • Network Transaction Archive
  • Network Transaction Summary
  • New Sites
  • Port Network Delay
  • Port Network Round Trip Time
  • Port Network Volume
  • Port Web Errors
  • Process Errors
  • Process Errors for a User Group
  • Process Faults
  • Process Faults for a User Group
  • Process Network Delay
  • Process Network Volume
  • Process Not Responding Alerts
  • Process Not Responding Alerts for a User Group
  • Real-time Network Performance
  • Site Network Delay
  • Site Network Errors
  • Site Network Round Trip Time
  • Site Network Volume
  • Transaction Network Delay
  • Transaction Network Round Trip Time
  • Transaction Network Volume
  • Transaction Web Errors
  • Visited Sites

The following reports will display data for the XenApp Basic, XenApp Advanced, and Virtual Desktop agent support settings but not for the Endpoint support setting:

  • Environmental Usage
  • Environmental Usage Archive
  • Session Client Type
  • Session Duration
  • Session Duration for a User Group
  • User Logon Details
  • User Logon Details for a User Group

The Real-time XenApp User Summary report will display data for the Endpoint and XenApp Advanced agent support settings but not for the XenApp Basic and Virtual Desktop agent support settings.

The following reports will display data for the XenApp Basic and XenApp Advanced agent support settings but not for the Endpoint and Virtual Desktop agent support settings:

  • Session Counts
  • IMA Service Availability
  • IMA Service State
  • Session Login Time
  • Session Login Time for a User Group
  • XenApp Server Utilization
  • XenApp Summary
  • XenApp System Performance Archive

The following reports will display data for the XenApp Advanced and Virtual Desktop agent support settings but not for the XenApp Basic and Endpoint agent support settings:

  • Session Auto-Reconnects
  • Session Client and Server Startup Duration
  • Session Client Startup Duration
  • Session Client Startup Time Archive
  • Session Memory
  • Session Network Bandwidth Used
  • Session Network Delay
  • Session CPU
  • Session CPU for a User Group
  • Session Network Delay for a User Group
  • Session Network Round Trip Time
  • Session Network Round Trip Time for a User Group
  • Session Network Volume
  • Session Network Volume for a User Group
  • Session Page Faults
  • Session Performance Archive
  • Session Server Startup Duration
  • Session Server Startup Time Archive
  • Session Startup Duration Details
  • Site Network Errors for a User Group
  • User Logon Counts
  • User Summary for a User Group
  • ICA Audio I/O
  • ICA Client Version
  • ICA Drive I/O
  • ICA Printer I/O
  • ICA Session Compression
  • ICA Session I/O
  • ICA Session Round Trip Time
  • ICA Session Round Trip Time Archive
  • ICA Session Round Trip Time for a User Group
  • ICA Session Traffic
  • ICA Session Traffic for a User Group
  • ICA Video I/O

The following reports will display data only for the XenApp Advanced agent support setting but not for the Endpoint, XenApp Basic and Virtual Desktop agent support settings:

  • Published Application Launch Archive
  • Published Application Launch Count - Details
  • Published Application Launch Count for a User Group - Details
  • Published Application Launch Summary
  • Published Application Launch Summary for a User Group
  • Published Application Summary
  • Published Application Summary for a User Group
  • Published Application User Count - Details
  • Published Application User Count for a User Group - Details
  • Published Application User Summary
  • Published Application User Summary for a User Group
  • XenApp User Summary
  • Application Response Failures
  • Application Response Time
  • Application Response Time for a Test
  • CPU Utilization Management
  • ICA Session Latency
  • ICA Session Latency for a User Group
  • System Memory for a User Group

The following reports will display data only for the Virtual Desktop agent support setting but not for the Endpoint, XenApp Basic and XenApp Advanced agent support settings:

  • HDX MediaStream I/O
  • HDX Plug-n-Play I/O
  • XenDesktop Summary
  • XenDesktop User Summary

Alerts

The following alerts are generated for all agent support settings (Endpoint, XenApp Basic, XenApp Advanced, and Virtual Desktop):

  • Application Performance
  • High Application Resource Usage
  • New Process
  • System Disk Bottleneck
  • System Low Resources
  • System Performance
  • System Slowdown
  • System Thrashing
  • Thrashing Application
  • Windows Event Log
  • Windows Event Log: Application Error
  • Windows Event Log: Security Audit Failure
  • Windows Event Log: System Error

The Device Reboot alert is generated for the Endpoint, XenApp Basic, and XenApp Advanced agent support settings but not for the Virtual Desktop support setting.

The following alerts are generated for the Endpoint, XenApp Advanced, and Virtual Desktop agent support settings but not for the XenApp Basic support setting:

  • Application Error
  • Light Trace Event
  • Network Connection Performance Exceeded SLA
  • Network Socket Error
  • Network Transaction Failure
  • Network Transaction Performance Exceeded SLA
  • Plug and Play Hardware Change
  • Process Fault
  • Process Hung
  • Process Snapshot

The following alerts are generated for the XenApp Basic, XenApp Advanced, and Virtual Desktop agent support settings but not for the Endpoint support setting:

  • Print Services Failure
  • Session Performance
  • Slow ICA Connection

The Physical Disk Failure alert is generated for the Endpoint and XenApp Advanced agent support settings but not for the XenApp Basic and Virtual Desktop support settings.

The following alerts are generated for the XenApp Basic and XenApp Advanced agent support settings but not for the Endpoint and Virtual Desktop agent support settings:

  • Active Session Count High
  • Client Update Communication Failure
  • Client Update Database File Read Failure
  • Client Update Database Read Failure
  • Client Update Directory Read Failure
  • Client Update File Cache Failure
  • Client Update File Enumeration Failure
  • Client Update ICA File Read Failure
  • Client Update Installation Commencement Failure
  • Client Update Installation Configuration Read Failure
  • Client Update Insufficient Disk Space
  • Client Update Insufficient Permissions Error
  • Client Update Memory Allocation Failure
  • Client Update New Version Send Failure
  • Client Update Termination Failure
  • Client Update Upgrade Failure
  • Configuration Logging Database Unavailable
  • Dominant Session
  • Excess Disconnected Sessions
  • Farm Data Store Connection Failure
  • Health Monitoring and Recovery Action Failure
  • Health Monitoring and Recovery Test Failure
  • IMA Service is Unresponsive
  • License Server Connection Failure
  • Maximum Farm Connections Exceeded
  • Number of Servers in a Zone is Too High
  • Published Application Concurrent Usage Limit
  • Session Idle too Long
  • Session in Down State
  • Terminal Server Client Connection Error
  • Terminal Server License Server Discovery Failure
  • Thrashing Session
  • XenApp System Performance
  • Zone Data Collector Election Triggered
  • Zone Elections too Frequent

The following alerts are generated for the XenApp Advanced agent support setting but not for the Endpoint, XenApp Basic and Virtual Desktop agent support settings:

  • Application Response Failure
  • Application Response Time
  • Session Disconnected
  • Session Performance (without EUEM)
  • Slow ICA Connection (without EUEM)

The following alerts are generated only for the Virtual Desktop agent support setting but not for the Endpoint, XenApp Basic and XenApp Advanced agent support settings:

  • Desktop Registration Failed
  • Heartbeat Halted
  • VDA Failed to Start

Agent Data Collection

Data Type Endpoint XA Basic XA Advanced Virtual Desktop

Custom Performance Monitoring

X X X X

Device Asset Changes

X X X X

Disk Usage

X X X X

Light Trace Events

X X X X

Process Performance

X X X X

Process Usage

X X X X

Remote Agent Access

X X X X

System Performance

X X X X

Application Errors

X   X X

Application Not Responding

X   X X

Network Performance

X   X X

Network Transactions

X   X X

Process Crashes/Snapshots

X   X X
IMA Service State   X X  

EUEM Data

    X X

ICA Channel Performance

    X X

Print Services

    X X

Session Performance

    X X
Active Application Monitoring     X  

Configure Tab

All Configure tab features are displayed to users with administrative privileges with the following exceptions based on agent support setting:

  • If EdgeSight for XenApp support is disabled, the Farm Authentication page is not displayed.
  • If EdgeSight for XenApp support is disabled or set to Basic, the IP Ranges page and the EdgeSight Licensing page are not displayed.
  • If only EdgeSight for Virtual Desktop agent support is enabled, the EdgeSight Licensing page is not displayed.

Active Application Monitoring Support

The EdgeSight for XenApp Agent running in Advanced Mode is required for the recording of Active Application Monitoring scripts.

EdgeSight Feature Availability By Agent Version

The type of data collected depends on the version of EdgeSight Agent installed on a device. Some reports and SQL views will not return data if the collection of that type of data is not supported by the agent.

EdgeSight for Virtual Desktop Agent and EdgeSight for XenApp 5 Agent

The EdgeSight for Virtual Desktops Agent is required for collecting the data displayed in the following reports:

  • XenDesktop Summary
  • XenDesktop User Summary
  • HDX MediaStream I/O
  • HDX Plug-n-Play I/O

Either the EdgeSight for XenApp agent (for 5.x versions of XenApp) or the EdgeSight for Virtual Desktops agent is required for the collection of data displayed in the following new reports:

  • ICA Client Version
  • User Logon Counts

See the Virtual Desktop SQL Views topic in the online help for definitions of the various SQL views.

Note: Many of the views are shared by the XenApp and XenDesktop monitoring capabilities of EdgeSight:
  • Views named vw_vda_* are only for use in retrieving data from virtual desktops.
  • Views named vw_xa_vda_* can be used to retrieve data from either a XenApp server or a virtual desktop.
Select the view that matches the types of machines in your environment. Note that EdgeSight does not currently monitor Desktop Delivery Controller (DDC) systems.

EdgeSight for XenApp 6 Agent

EdgeSight for XenApp 6 Agent 5.3 (64-bit) was designed to monitor XenApp 6.0 systems; it does not monitor earlier XenApp versions. EdgeSight Server 5.3 included a new SQL view for published application events (vw_ctrx_archive_published_app_event). Published application event data was collected by both the EdgeSight 5.2 agents and EdgeSight for XenApp 6 Agent 5.3.

For the EdgeSight 5.4 release, this agent was replaced by the Edgesight for XenApp 6 Agent 5.4, which can monitor XenApp 6.0 and XenApp 6.5 systems. The are no changes to agent data collection.

Data Collection by Presentation Server or XenApp Server Version

The type of data collected and displayed depends on the version of Presentation Server or XenApp Server being monitored, as well as on the version of EdgeSight Agent installed on a device. Reports and SQL views can return data only if the collection of that type of data is supported by the version of the server being monitored and also by the version of the agent.

Reports

Reports display data based on the version of XenApp or Presentation Server with an EdgeSight 5.2 or later agent. In some cases, the display of data may be limited by the use of older agent versions. For information on the relationship of agent version to data collection, see "EdgeSight Feature Availability By Agent Version".

Note: The License Server Monitor Archive report contains data collected by the EdgeSight Server from a Citrix License Server. See the System Requirements topic for your EdgeSight release for more information.

The Session Login Time and Session Login Time for a User Group reports only display information for pre-4.5 XenApp servers without EUEM data and any pre-5.2 agent.

The XenDesktop Summary and XenDesktop User Summary reports contain data on XenDesktop.

The following reports display data for all supported versions of XenApp or Presentation Server (Presentation Server 4.5, XenApp 5.0 or XenApp 5.0 Feature Pack 2, XenApp 6.0, and XenApp 6.5 for Windows Server 2008 R2):

  • Alerts
  • Asset Changes
  • Assets for a Device
  • CPU Utilization Management
  • Device Archive
  • Device Summary
  • Environmental Usage
  • Environmental Usage Archive
  • Error Archive
  • Event Log Alerts
  • Event Log Alerts for a User Group
  • Hardware Alerts
  • Hardware Asset Changes
  • ICA Audio I/O
  • ICA Client Version
  • ICA Drive I/O
  • ICA Printer I/O
  • ICA Session Compression
  • ICA Session I/O
  • ICA Session Round Trip Time
  • ICA Session Round Trip Time Archive
  • ICA Session Traffic
  • ICA Session Traffic for a User Group
  • ICA Video I/O
  • IMA Service Availability
  • IMA Service State
  • Network Connection Archive
  • Network Summary
  • Network Summary by Site
  • Network Transaction Archive
  • Network Transaction Summary
  • New Processes
  • New Sites
  • Port Network Delay
  • Port Network Round Trip Time
  • Port Network Volume
  • Port Web Errors
  • Process CPU
  • Process Cumulative CPU
  • Process Errors
  • Process Errors for a User Group
  • Process Faults
  • Process Faults for a User Group
  • Process Memory Usage
  • Process Network Delay
  • Process Network Volume
  • Process Not Responding Alerts
  • Process Not Responding Alerts for a User Group
  • Process Pages Per Second
  • Process Performance Archive
  • Process Performance Summary by Process
  • Process Stability Summary by Process
  • Process Summary
  • Process Thread Count
  • Process Usage
  • Process Usage Archive
  • Published Application Launch Archive
  • Published Application Launch Count - Details
  • Published Application Launch Count for a User Group - Details
  • Published Application Launch Summary
  • Published Application Launch Summary for a User Group
  • Published Application Summary
  • Published Application Summary for a User Group
  • Published Application User Count - Details
  • Published Application User Count for a User Group - Details
  • Published Application User Summary
  • Published Application User Summary for a User Group
  • Real-time Alert List
  • Real-time Device Summary
  • Real-time Network Performance
  • Real-time System Compare
  • Real-time System Performance
  • Real-time XenApp Summary
  • Real-time XenApp User Summary
  • Reboots
  • Session Auto-Reconnects
  • Session Client and Server Startup Duration
  • Session Client Startup Duration
  • Session Client Startup Time Archive
  • Session Client Type
  • Session Counts
  • Session CPU
  • Session CPU for a User Group
  • Session Memory
  • Session Network Bandwidth Used
  • Session Network Delay
  • Session Network Delay for a User Group
  • Session Network Round Trip Time
  • Session Network Round Trip Time for a User Group
  • Session Network Volume
  • Session Network Volume for a User Group
  • Session Page Faults
  • Session Performance Archive
  • Session Server Startup Duration
  • Session Startup Duration Details
  • Site Network Delay
  • Site Network Errors
  • Site Network Errors for a User Group
  • Site Network Round Trip Time
  • Site Network Volume
  • Software Asset Changes
  • System CPU
  • System CPU Summary
  • System Disk Usage
  • System Disk Usage Archive
  • System Disk Usage Summary
  • System Kernel for a Device
  • System Memory for a User Group
  • System Memory Summary
  • System Memory Usage
  • System Page Faults
  • System Performance Archive
  • Trace Event Archive
  • Transaction Network Delay
  • Transaction Network Round Trip Time
  • Transaction Network Volume
  • Transaction Web Errors
  • User Logon Counts
  • User Logon Details
  • User Logon Details for a User Group
  • User Summary for a User Group
  • Visited Sites
  • XenApp Summary
  • XenApp System Performance Archive
  • XenApp User Summary

The following reports display data for XenApp 5.0 or XenApp 5.0 Feature Pack 2, XenApp 6.0, and XenApp 6.5 for Windows Server 2008 R2, but not for Presentation Server 4.5:

  • Application Response Failures
  • Application Response Time
  • Application Response Time for a Test
  • HDX MediaStream I/O
  • HDX Plug-n-Play I/O
  • Session Duration
  • Session Duration for a User Group
  • XenApp Server Utilization

Agent Data Collection

The following table shows which types of data are collected by an agent in Advanced Mode, listed by XenApp version:

Data Type CPS 4.5 XenApp 5.0 or XenApp 5.0 Feature Pack 2 XenApp 6.0 XenApp 6.5 for Windows Server 2008 R2

Application Errors

X X X X

Application Not Responding

X X X X

Session Performance

X X X X

System Performance

X X X X

Custom Performance Monitoring

X X X X

Device Asset Changes

X X X X

Disk Usage

X X X X

Light Trace Events

X X X X

Network Performance

X X X X

Network Transactions

X X X X

Process Crashes/Snapshots

X X X X

Process Performance

X X X X

Process Usage

X X X X

Remote Agent Access

X X X X

System Performance

X X X X

EUEM Data

X X X X

ICA Channel Performance

X X X X

IMA Service State

X X X X

Print Services *

X X X X

Active Application Monitoring

  X X X

* Due to high performance costs, printer tracking is disabled by default when you install the agent. This means that ICA Printer I/O report will not contain printer name or printer driver information. To enable printer tracking, set the following registry setting to 0:

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\System Monitoring\Agent\Ctrx\4.00\DisablePrinterTracking

Once printer tracking is enabled, this setting will be preserved during upgrades of the EdgeSight for XenApp agent.