A company is the primary organizational unit on an EdgeSight Server. A single server can support multiple companies. Companies are broken down into departments. Departments are organized as a hierarchical tree with a default root department (All), and device-specific subdepartments (XenApp Farms, XenDesktop Farms, and Endpoints) which are created on installation. The structure of the XenApp Farms and XenDesktop Farms subdepartments is determined by the farms being monitored and cannot be changed using the EdgeSight Server Console. Additional Endpoint subdepartments can be created automatically as agents register with the server, or can be created manually. Configuration information is associated with agents based on their department. Each department corresponds to a set of systems running EdgeSight Agents. These systems are referred to as devices.
In addition to the department structure, you can organize devices by custom groups. A custom group is a user-defined collection of devices. Membership in a group can be based on the associated departments, device characteristics, or queries.
In addition to groups of devices, you can also create user groups which are collections of XenApp, XenDesktop, or endpoint users. Many reports containing data on user experience can be filtered by user groups, allowing you to monitor system performance for a group of users with specific characteristics.
EdgeSight Console users log on to the console to display reports or perform administrative tasks. (Note that reports use the term user to indicate a XenApp or XenDesktop user associated with a session.) Each console user is assigned a role (such as the default roles of Administrator or Report Viewer) which has an associated set of permissions. These permissions determine what actions a user can take and what pages are displayed on the console. For example, a user with a role of Report Viewer can display reports but cannot display pages under the Company Settings or Server Settings folders and perform administrative functions on the server.
Users can display reports from the console or can receive them based on a subscription which specifies the distribution of a report by email or to a file share. (This is an effective means of distributing targeted information to people in the organization without requiring them to log on to the console.) Subscriptions are distributed based on a defined schedule.