You can directly upgrade from EdgeSight Server 5.3 to EdgeSight Server 5.4. Upgrades from Technology Preview releases are not supported.
Each time you invoke server setup, the MSI file checks for existing versions of the Citrix EdgeSight database and Web server components.
The time it takes to perform an upgrade may be affected by size of the database and the distribution of the database file group. Additional time may be required to perform file group moves during the upgrade.
If you are performing a database-only upgrade on a system hosting both the EdgeSight Web site and database, turn off IIS on the system before performing the upgrade. This will prevent EdgeSight from attempting to process data uploads and alerts at the same time that the database is being updated. In the case of a full update, however, IIS must be running in order to allow an IIS reset as part of the installation process.
If you are upgrading from EdgeSight 5.3 and have been monitoring license servers running earlier versions of Citrix Licensing, you must upgrade to Citrix Licensing 11.9 to monitor those license servers with EdgeSight 5.4.
You can directly upgrade from the EdgeSight for XenApp 6 Agent 5.3 (64-bit) to the EdgeSight for XenApp 6 Agent 5.4 (64-bit). You can also directly upgrade from EdgeSight Agent 4.2 or 4.5 to EdgeSight Agent 5.4 using a new MSI file. If you do not have the latest service pack installed for a prior version, install the service packs for the specific version before upgrading to EdgeSight Agent 5.4. Agent data files (agent database and log files) and registry key settings are retained during the upgrade.
Direct upgrades of EdgeSight 4.1 agents are not supported. If you are using an EdgeSight 4.1 agent, you can first upgrade to a 4.2 agent and then perform a 5.4 upgrade. This will retain agent data and settings. If you do not need to retain data, you can uninstall the 4.1 agent and reinstall an EdgeSight 5.4 agent.
You can uninstall an agent using any of the following methods:
You may encounter an error during uninstallation indicating that files cannot be removed from the system. In most cases, clicking Retry will result in a successful uninstallation. After uninstalling an agent, reboot the target machine. If the machine is not rebooted, a subsequent attempt to install an agent will fail.
The following upgrade information relates to upgrades from EdgeSight 5.0, 5.1, 5.2, or 5.3 agents to EdgeSight 5.4 agents:
Because all required components must be in place, and because some installation steps are dependent on previous actions, the following task sequence is recommended: