Product Documentation

Troubleshooting the NetScaler VPX on AWS

Apr 28, 2014

Amazon does not provide console access to a NetScaler VPX virtual instance. To troubleshoot, you have to use the AWS GUI to view the activity log. You can debug only if the network is connected. To view an instance’s system log, right-click the instance and select system log.

Citrix provides support for fee based NetScaler VPX instances (utility license with hourly fee) on AWS. To file a support case, find your AWS account number and support PIN code, and call Citrix support. You will also be asked for your name and email address. To find the support PIN, log on to the NetScaler configuration utility and navigate to the System page.

Here is an example of a system page showing the support PIN.