Product Documentation

Common Hardware Components

Jan 28, 2011

Each platform has front panel and back panel hardware components. The front panel has an LCD display and an RS232 serial console port. The number, type, and location of ports—copper Ethernet, copper and fiber 1G SFP, 10G SFP+, and XFP—vary by hardware platform. The back panel provides access to the fan and the field replaceable units (power supplies, CompactFlash card, and solid-state and hard-disk drives).

This document includes the following details:

LCD Display and LED Status Indicators

The LCD display on the front of every appliance displays messages about the current operating status of the appliance. These messages communicate whether your appliance has started properly and is operating normally. If the appliance is not operating normally, the LCD displays troubleshooting messages.

The LCD displays real-time statistics, diagnostic information, and active alerts. The dimensions of the LCD limit the display to two lines of 16 characters each, causing the displayed information to flow through a sequence of screens. Each screen shows information about a specific function.

The LCD has a neon backlight. Normally, the backlight glows steadily. When there is an active alert, it blinks rapidly. If the alert information exceeds the LCD screen size, the backlight blinks at the beginning of each display screen. When the appliance shuts down, the backlight remains on for one minute and then automatically turns off.

There are nine types of display screens on the LCD display. The first two screens in the following list, the booting screen and the startup screen, appear when your appliance is starting up. The other screens, except the out-of-service screen, can appear while the appliance is operating. They show configuration information, alerts, HTTP information, network traffic information, CPU load information, and port information for your appliance.

Booting Screen.
The booting screen is displayed immediately after the appliance is turned on. The first line displays the hardware platform, as shown in the following figure.
Figure 1. LCD Booting Screen


The newer MPX appliances display NSMPX followed by the platform number in the first line. For example, the MPX 7500/9500 appliances display NSMPX-7500. To view the model number, at the NetScaler command line, type show license. Scroll to the end of the command output to view the model number.
Startup Screen.
The startup screen is displayed for a few seconds after the appliance successfully begins operation. The first line displays the hardware platform, and the second line displays the software version and build number, as shown in the following figure.
Figure 2. LCD Startup Screen


Out-of-Service Screen.
The out-of-service screen is displayed when the appliance has undergone a controlled shutdown, as shown in the following figure.
Figure 3. LCD Out-of-service Screen


Configuration Screen.
The first line displays the appliance status (STA, PRI, or SEC) and uptime. STA indicates that the appliance is in standalone mode, PRI indicates that the appliance is a primary node in a high availability (HA) pair, and SEC indicates that the appliance is a secondary node in an HA pair. Appliance uptime is displayed in HH:MM format. The second line displays the IP address of the appliance, as shown in the following figure.
Figure 4. LCD Configuration Screen


Alert Screen.
The first line displays the appliance status (STA, PRI, or SEC). STA indicates that the appliance is in standalone mode, PRI indicates that the appliance is a primary node in a high availability (HA) pair, and SEC indicates that the appliance is a secondary node in an HA pair. The second line displays the IP address of the appliance.
Figure 5. LCD Known Alert Screen


HTTP Statistics Screen.
The first line displays the rate of HTTP GETS per second. The second line displays the rate of HTTP POSTS per second, as shown in the following figure.
Figure 6. LCD HTTP Statistics Screen


Network Traffic Statistics Screen.
The first line displays the rate at which data is received, in megabits per second. The second line displays the rate of data transmission, in megabits per second, as shown in the following figure.
Figure 7. LCD Network Traffic Statistics Screen


CPU Load, Memory, and Connections Screen.
The first line displays CPU utilization and memory utilization as percentages. The second line displays the ratio of the number of server connections to the number of client connections.
Note: If the number of server or client connections exceeds 99,999, the number is displayed in thousands, indicated by the letter K.
Figure 8. LCD CPU Load, Memory, and Connections Screen


Port Information Screen.
The S row displays port speed, flow control, and duplex information. The R row displays megabits received per second on the interface. The first port in each row is the management port.
Figure 9. Port Information for an 8-port Appliance


Figure 10. Port Information for a 10-port Appliance


The following table defines the various abbreviations and symbols that appear in the S row of the port information screen.
Table 1. Port Abbreviations and Symbols for S Row

S row abbreviation/symbol

Indicates



A rate of 10 megabits per second, full duplex mode, and flow control OFF.



A rate of 100 megabits per second, full duplex mode, and flow control OFF.



A rate of 1 gigabit per second, full duplex mode, and flow control OFF.



A rate of 10 gigabits per second, full duplex mode, and flow control OFF.



A disconnected port.
Note: The R row does not display an abbreviation or symbol for a disconnected port.


Receive flow control regardless of speed or duplex mode.



Transmit flow control regardless of speed or duplex mode.



Receive and transmit flow control regardless of speed or duplex mode.



A rate of 10 megabits per second, half duplex mode, and flow control OFF.



A rate of 100 megabits per second, half duplex mode, and flow control OFF.



A rate of 1 gigabit per second, half duplex mode, and flow control OFF.

The following table defines the various abbreviations and symbols that appear in the R row of the port information screen.
Table 2. Port Abbreviations and Symbols for R Row

R row abbreviation/symbol

Indicates



The port is disabled.



Receive speed is about 10% of line speed.



Receive speed is about 50% of line speed.



Receive speed is about 75% of line speed.



Receive speed is about 100% of line speed.

On the appliance’s back panel, system status LEDs indicate the overall status of the appliance. The following table describes the indicators of the system status LED.

Note: System status LEDs are available on only the MPX 22040/22060/22080/22100/22120 and MPX 24100/24150 appliances.
LED Color LED Indicates
OFF No power
Green Appliance is receiving power
Red Appliance has detected an error

On the appliance’s back panel, power status LEDs indicate the status of each power supply. The following table describes the indicators of the power status LED.

LED Color LED Indicates
OFF No power
Green Appliance is receiving power
Red Power supply has detected an error

The port LEDs show whether a link is established and traffic is flowing through the port. The following table describes the LED indicators for each port. There are two LED indicators for each port type.

Note: This section applies to the MPX 5500, MPX 5550/5650, MPX 7500/9500, MPX 8005/8015/8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX 14020/14030/14040/14060/14080/14100, MPX 17550/19550/20550/21550, MPX 22040/22060/22080/22100/22120, MPX 24100/24150, and MPX 25100T/25160T appliances.
Table 3. LED port-status indicators
Port Type LED Location LED Function LED Color LED Indicates
10G SFP+ (10 Gbps) Top Speed Off No connection.
Solid blue Traffic rate of 10 gigabits per second.
Bottom Link/ Activity Off No link.
Solid green Link is established but no traffic is passing through the port.
Blinking green Traffic is passing through the port.
1G SFP (1 Gbps) Left Link/ Activity Off No link.
Solid green Link is established but no traffic is passing through the port.
Blinking green Traffic is passing through the port.
Right Speed Off No connection.
Yellow Traffic rate of 1 gigabit per second.
Ethernet (RJ45) Left Speed Off No connection, or a traffic rate of 10 megabits per second (Mbps).
Green Traffic rate of 100 Mbps.
Yellow Traffic rate of 1 gigabit per second.
Right Link/ Activity Off No link.
Solid green Link is established but no traffic is passing through the port.
Blinking green Traffic is passing through the port.
Management (RJ45) Left Speed Off No connection, or a traffic rate of 10 megabits per second (Mbps).
Green Traffic rate of 100 Mbps.
Amber Traffic rate of 1 gigabit per second.
Right Link/ Activity Off No link.
Solid yellow Link is established but no traffic is passing through the port.
Blinking yellow Traffic is passing through the port.

On each power supply, a bicolor LED indicator shows the condition of the power supply. The LEDs of the AC power supplies for MPX 15000 and 17000 appliances are different from the LEDs of the other appliances.

Table 4. LED Power Supply Indicators
Power Supply Type LED Color LED Indicates
AC OFF No power to any power supply.
Flashing RED No power to this power supply.
Flashing GREEN Power supply is in standby mode.
GREEN Power supply is functional.
RED Power supply failure.
DC OFF No power to any power supply.
Flashing RED No power to this power supply.
Flashing BLUE Power supply is in standby mode.
BLUE Power supply is functional.
RED Power supply failure.
MPX 15000 and 17000 OFF Power supply is not plugged in to a power source. If the LED is off when the power supply is plugged in, the power supply has a malfunction.
AMBER Power supply has been plugged in for less than a few seconds. If the LED does not turn GREEN, the power supply has a malfunction.
GREEN Power supply is functioning properly.
BLINKING Power supply has a malfunction

Ports

Ports are used to connect the appliance to external devices. NetScaler appliances support RS232 serial ports, 10/100/1000Base-T copper Ethernet ports, 1-gigabit copper and fiber 1G SFP ports, and 10-gigabit fiber SFP+ ports. All NetScaler appliances have a combination of some or all of these ports. For details on the type and number of ports available on your appliance, see the section describing that platform.

RS232 Serial Port

The RS232 serial console port provides a connection between the appliance and a computer, allowing direct access to the appliance for initial configuration or troubleshooting.

All hardware platforms ship with an appropriate serial cable used to connect your computer to the appliance. For instructions on connecting your computer to the appliance, see Installing the Hardware.

Copper Ethernet Ports

The copper Ethernet ports installed on many models of the appliance are standard RJ45 ports.

There are two types of copper Ethernet ports that may be installed on your appliance:

10/100BASE-T port
The 10/100BASE-T port has a maximum transmission speed of 100 megabits per second (Mbps). Most platforms have at least one 10/100BASE-T port.
10/100/1000BASE-T port
The 10/100/1000BASE-T port has a maximum transmission speed of 1 gigabit per second, ten times faster than the other type of copper Ethernet port. Most platforms have at least one 10/100/1000Base-T port.

To connect any of these ports to your network, you plug one end of a standard Ethernet cable into the port and plug the other end into the appropriate network connector.

Management Ports

Management ports are standard copper Ethernet ports (RJ45), which are used for direct access to the appliance for system administration functions.

1G SFP, 10G SFP+, and XFP Ports

A 1G SFP port can operate at a speed of 1 Gbps. It accepts either a copper 1G SFP transceiver, for operation as a copper Ethernet port, or a fiber 1G SFP transceiver for operation as a fiber optic port.

The 10G SFP+ and XFP ports are high-speed ports that can operate at speeds of up to 10 Gbps. You need a fiber optic cable to connect to a 10G SFP+ or XFP port. If the other end of the fiber optic cable is attached to a 1G SFP port, the 10G SFP+ port automatically negotiates to match the speed of the 1G SFP port.

Ports Compatibility

The 10G slot supports copper 1G transceivers, which can operate at up to 1 Gbps in a 10 Gbps slot.

Note: You cannot insert a fiber 1G transceiver into a 10G slot.
Note: You cannot insert a 10G transceiver into a 1G slot.
The following tables list the maximum distance specifications for NetScaler pluggable media (1G SFP, 10G SFP+, and XFP transceivers).
Note: The tables are categorized by 1G pluggable media and 10G pluggable media.

The 10G SFP+ modules are dual-speed capable and support both 1G and 10G, depending on the peer switch that the model connects to. These are listed in both tables.

Both tables have the following columns:
  • SKU: Citrix maintains multiple SKUs for the same part.
  • Description: The price list description of the part.
  • Transmit Wavelength: The nominal transmit wavelength.
  • Cable/Fiber Type: Fiber characteristics affect the maximum transmit distance achievable. This is especially true with 10G on multi-mode fiber (MMF), where various dispersion components become dominant. For more information, see http://www.thefoa.org/tech/ref/basic/fiber.html.
  • Typical Reach: Maximum transmit distance.
  • Products: Some chassis are available with different media options. Use the appropriate data sheet to confirm that your particular chassis type supports the media.

1G Pluggable Media

The following table lists the maximum distance specifications for 1G transceivers.
Table 5. Copper 1G SFP Distance Specifications
SKU Description Transmitter Wavelength (nm) Cable Type Typical Reach (m) Products
EW3A0000235, EW3B0000235, EW3C0000235, EW3D0000235, EW3E0000235, EW3F0000235, EW3P0000143, EW3X0000235, EW3Z0000087 Citrix NetScaler 1G SFP Ethernet Copper (100m) - 4 Pack n/a Category 5 (Cat-5) Copper Cable 100 m MPX 7500/9500, MPX 8005/8015/8200/8400/8600/8800, MPX 9700/10500/12500/15500, 9010 FIPS, MPX 22040/22060/22080/22100/22120, MPX 24100/24150
Table 6. Short Reach Fiber 1G SFP Distance Specifications
SKU Description Transmitter Wavelength (nm) Fiber Type Typical Reach (m) Products
EW3A0000234, EW3B0000234, EW3C0000234, EW3D0000234, EW3E0000234, EW3F0000234, EW3P0000142, EW3X0000234, EW3Z0000086 Citrix NetScaler 1G SFP Ethernet SX (300m) - 4 Pack 850nm (nominal) 50/125um MMF, 2000MHz-km (OM3) 550 m MPX 7500/9500, MPX 8005/8015/8200/8400/8600/8800, MPX 9700/10500/12500/15500, 9010 FIPS, MPX 22040/22060/22080/22100/22120, MPX 24100/24150
50/125um MMF, 500MHz-km (OM2) 550 m
50/125um MMF, 400MHz-km 550 m
62.5/125um MMF, 200MHz-km (OM1) 300 m
62.5/125um MMF, 160MHz-km 300 m
Table 7. Short Reach Fiber 1G SFP Distance Specifications
SKU Description Transmitter Wavelength (nm) Fiber Type Typical Reach (m) Products
EW3A0000710, EW3B0000710, EW3C0000710, EW3D0000710, EW3E0000710, EW3F0000710, EW3P0000557, EW3X0000710, EW3Z0000585 Citrix NetScaler 1G SFP Ethernet Short Range (300m) - Single 850nm (nominal) 50/125um MMF, 2000MHz-km (OM3) 550 m MPX 8005/8015/8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542,, MPX 22040/22060/22080/22100/22120, MPX 24100/24150
50/125um MMF, 500MHz-km (OM2) 550 m
50/125um MMF, 400MHz-km 550 m
62.5/125um MMF, 200MHz-km (OM1) 275 m
62.5/125um MMF, 160MHz-km 220 m
Table 8. Long Reach Fiber 1G SFP Distance Specifications
SKU Description Transmitter Wavelength (nm) Fiber Type Typical Reach (m) Products
EW3A0000712, EW3B0000712, EW3C0000712, EW3D0000712, EW3E0000712, EW3F0000712, EW3P0000559, EW3X0000712, EW3Z0000587 Citrix NetScaler 1G SFP Ethernet LX - Single 1310nm (nominal) 9/125um SMF 10 km MPX 7500/9500, MPX 8005/8015/8200/8400/8600/8800, MPX 9700/10500/12500/15500, 9010 FIPS, MPX 22040/22060/22080/22100/22120, MPX 24100/24150
Table 9. Long Reach Fiber 1G SFP Distance Specifications
SKU Description Transmitter Wavelength (nm) Fiber Type Typical Reach (m) Products
EW3A0000711, EW3B0000711, EW3C0000711, EW3D0000711, EW3E0000711, EW3F0000711, EW3P0000558, EW3X0000711, EW3Z0000586 Citrix NetScaler 1G SFP Ethernet Long Range (10km) - Single 1310nm (nominal) 9/125um SMF 10 km MPX 8005/8015/8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542,, MPX 22040/22060/22080/22100/22120, MPX 24100/24150

10 GE Pluggable Media

The following table lists the maximum distance specifications for 10G transceivers.

Table 10. Short Reach Fiber 10G SFP+ Distance Specifications
SKU Description Transmitter Wavelength (nm) Fiber Type Typical Reach (m) Products
EW3A0000710, EW3B0000710, EW3C0000710, EW3D0000710, EW3E0000710, EW3F0000710, EW3P0000557, EW3X0000710, EW3Z0000585 Citrix NetScaler 10G SFP+ Ethernet Short Range (300m) - Single 850nm (nominal) 50/125um MMF, 2000MHz-km (OM3) 300 m MPX 8005/8015/8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX 14020/14030/14040/14060/14080/14100, MPX 17550/19550/20550/21550, MPX 22040/22060/22080/22100/22120, MPX 24100/24150, MPX 25100T/25160T
50/125um MMF, 500MHz-km (OM2) 82 m
50/125um MMF, 400MHz-km 66 m
62.5/125um MMF, 200MHz-km (OM1) 33 m
62.5/125um MMF, 160MHz-km 26 m

 

Table 11. Short Reach XFP (10G) Distance Specifications
SKU Description Transmitter Wavelength (nm) Fiber Type Typical Reach (m) Products
EW3A0000713, EW3B0000713, EW3C0000713, EW3D0000713, EW3E0000713, EW3F0000713, EW3P0000560, EW3X0000713, EW3Z0000588 Citrix NetScaler XFP Short Range 10 Gigabit Ethernet(300m) - Single 850nm (nominal) 50/125um MMF, 2000MHz-km (OM3) 300 m MPX 15000/17000
50/125um MMF, 500MHz-km (OM2) 82 m
50/125um MMF, 400MHz-km 66 m
62.5/125um MMF, 200MHz-km (OM1) 33 m
62.5/125um MMF, 160MHz-km 26 m

 

Table 12. Long Reach Fiber 10G SFP+ Distance Specifications
SKU Description Transmitter Wavelength (nm) Fiber Type Typical Reach (m) Products
EW3A0000711, EW3B0000711, EW3C0000711, EW3D0000711, EW3E0000711, EW3F0000711, EW3P0000558, EW3X0000711, EW3Z0000586 Citrix NetScaler 10G SFP+ Ethernet Long Range (10km) - Single 1310nm (nominal) 9/125um SMF 10 km MPX 8005/8015/8200/8400/8600/8800, MPX 9700/10500/12500/15500, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX 14020/14030/14040/14060/14080/14100, MPX 17550/19550/20550/21550, MPX 22040/22060/22080/22100/22120, MPX 24100/24150, MPX 25100T/25160T

 

Table 13. Long Reach Fiber XFP (10G) Distance Specifications
SKU Description Transmitter Wavelength (nm) Fiber Type Typical Reach (m) Products
EW3A0000714, EW3B0000714, EW3C0000714, EW3D0000714, EW3E0000714, EW3F0000714, EW3P0000561, EW3X0000714, EW3Z0000589 Citrix NetScaler XFP Long Range 10 Gigabit Ethernet(10 km) - Single 1310nm (nominal) 9/125um SMF 10 km MPX 15000/17000
Table 14. Citrix Direct Attached (DAC) Copper TwinAx 10G SFP+ Passive Cables Specifications
SKU Description Products
3007776 Citrix NetScaler 1m DAC SFP+ Cable for up to 1m distance MPX 8005/8015/8200/8400/8600/8800, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542,MPX 14020/14030/14040/14060/14080/14100, MPX 17550/19550/20550/21550, MPX 22040/22060/22080/22100/22120, MPX 22040/22060/22080/22100/22120, MPX 24100/24150, MPX 25100T/25160T
3007777 Citrix NetScaler 3m DAC SFP+ Cable for up to 3m distance MPX 8005/8015/8200/8400/8600/8800, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX 14020/14030/14040/14060/14080/14100, MPX 17550/19550/20550/21550, MPX 22040/22060/22080/22100/22120, MPX 24100/24150, MPX 25100T/25160T
3007778 Citrix NetScaler 5m DAC SFP+ Cable for up to 5m distance MPX 8005/8015/8200/8400/8600/8800, MPX 17500/19500/21500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX 14020/14030/14040/14060/14080/14100, MPX 17550/19550/20550/21550, MPX 22040/22060/22080/22100/22120, MPX 24100/24150, MPX 25100T/25160T
Note: To obtain these cables, contact Citrix Sales Support.
Table 15. Cisco 40G QSFP+ Cable Specifications
Cisco Part Number Description Products
L45593-D178-C30 40GBASE-CR4 QSFP+ to four 10GBASE-CU SFP+ direct attach breakout cable assembly, 3 meter passive MPX 11500/13500/14500/16500/18500/20500, MPX 17500/19500/21500, MPX 17550/19550/20550/21550, MPX 14000, MPX 22040/22060/22080/22100/22120, MPX 24100/24150, MPX 25100T/25160T
Note: Support for this cable is available in release 10.1 build 122.17 and later.
Note: To obtain these cables, contact Cisco partner representatives.