Before you set up AutoScale, do the following:
- Make sure that CloudPlatform is reachable from the NetScaler appliance. You can do so by logging on to the NetScaler appliance and sending ping requests to the CloudPlatform server's IP address.
- Make sure that the network service offering used in CloudPlatform includes the NetScaler appliance as an external load balancing device.
- Use a CloudPlatform and NetScaler release that supports AutoScale. For information about NetScaler releases that support AutoScale, see "Supported Environment."
If you have to troubleshoot an AutoScale setup, you also have to know the prerequisites for setting up AutoScale in CloudPlatform. See the "Prerequisites" section of "Configuring AutoScale" in the Citrix CloudPlatform 3.0.5 (powered by Apache CloudStack) Administrator's Guide, at http://support.citrix.com/article/CTX134823.