Product Documentation

Customer Experience Improvement Program

Jul 16, 2015

The Citrix Customer Experience Improvement Program (CEIP) gathers anonymous configuration and usage data from XenMobile and automatically sends the data to Citrix. This data helps Citrix improve the quality, reliability, and performance of XenMobile. Participation in the CEIP is completely voluntary. When you first install XenMobile, or when you install an update, you have the option to participate in the CEIP. When you opt-in, data is typically collected on a weekly basis, and performance and usage data is collected hourly. The data is stored on disk and transferred securely via HTTPS to Citrix weekly. You can change whether you participate in the CEIP in the XenMobile console. For more information on the CEIP, see About the Citrix Customer Experience Improvement Program (CEIP).

CEIP when installing or updating XenMobile

The first time you install XenMobile or when you do an update, you see the following dialog box, in which you select whether to participate and then click Save

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Changing your CEIP participation setting

1. To change your CEIP participation setting, in the XenMobile console, click Configure -> Settings. The Settings page appears.

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2. Under Server, click Experience Improvement Program. The Customer Experience Improvement Program page appears. The exact page you see depends on whether you are currently participating in the CEIP. The following figure shows the page of a participating user.

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2. If you are currently participating in the CEIP and want to stop, click Stop participating.

3. If you are not currently participating in the CEIP and want to start, click Start participating.

4. Click Save.