Product Documentation

SysLog

Jan 29, 2016

You can configure XenMobile to send log files to a systems log (syslog) server. You need the server host name or IP address.

Syslog is a standard logging protocol with two components: an auditing module (which runs on the appliance) and a server, which can run on a remote system. The Syslog protocol uses the user data protocol (UDP) for data transfer. Admin events and User events will be recorded.

You can configure the server to collect the following types of information:

  • System logs represent actions taken by XenMobile.
  • Audit logs represent a chronological record of system activities for XenMobile.

The log information that a syslog server collects from an appliance is stored in a log file in the form of messages. These messages typically contain the following information:

  • The IP address of the appliance that generated the log message
  • A time stamp
  • The message type
  • The log level associated with an event (Critical, Error, Notice, Warning, Informational, Debug, Alert, or Emergency)
  • The message information

You can use this information to analyze the source of the alert and take corrective action if required.

Important

In XenMobile cloud deployments, Citrix does not support syslog integration with an an on-premises syslog server. Instead, you can create a support bundle in the XenMobile console to collect and download data for troubleshooting. For details, see Creating Support Bundles in XenMobile.

To configure a syslog server in XenMobile

  1. In the XenMobile web console, click Configure > Settings > More > Syslog.

    The Syslog configuration page appears.



  2. In Name, enter either an IP address or fully qualified domain name (FQDN) of your syslog server.
  3. In Port, enter the port number. By default, the port is set to 514.
  4. In Information to log, select or clear System Logs and Audit.
    • System logs represent actions taken by XenMobile.
    • Audit logs represent a chronological record of system activities for XenMobile.
  5. Click Save.