Product Documentation

iOS Devices

Feb 13, 2015
  1. Download the Worx Home app from the Apple iTunes App Store on the device and then install the app on the device.
  2. On the iOS device Home screen, tap the Worx Home app.
  3. When the Worx Home app opens, enter your corporate credentials, such as the name of your company's XenMobile server name, User Principal Name (UPN) or your email and then click Next.

  4. Type your user name and password. A browser opens to begin the enrollment process.
  5. Tap Install to install the Citrix Profile Services.

  6. Tap Install Now if prompted with a warning message.
  7. If your device is configured with a passcode, you will be prompted to enter your passcode to install the profile.
  8. Tap Install.
  9. When the profile installation finishes, tap Done to complete the Company profile installation process.
  10. When Worx Home appears, tap Yes to allow Worx Home to use your current location.

  11. Depending on the way XenMobile is configured, you may be asked to create a Worx PIN, which you can use to sign on to Worx Home and other Worx-enabled apps, such as WorxMail, WorxWeb, ShareFile, and more. You will need to enter your Worx PIN twice. Worx Home opens. You can then access the Worx Store to view the apps you can install on your iOS device.
  12. Tap Worx Store to open the enterprise app store.
  13. If you configured XenMobile to automatically push apps to your users' devices after enrollment, messages appear prompting them to install the apps. Tap Install to install the apps.

To re-enroll an iOS device

Updated: 2015-02-13

When a device is re-enrolled, the device is first un-enrolled. During the period in which the device is un-enrolled but not yet re-enrolled, the device is not managed by XenMobile, although it continues to appear in the device inventory list in the XenMobile console. You cannot track the device or monitor the device compliance when the device is not being managed by XenMobile.

  1. Tap to open the Worx Home app.
  2. Tap the Settings icon in the upper-left of the app window.
  3. Tap Re-enroll. A message appears to confirm you want to re-enroll your device.

  4. Tap Yes. This causes the device to be un-enrolled.
  5. Follow the on-screen instructions to re-enroll the device.