If you want to report an issue to Citrix or troubleshoot a problem, you can create a support bundle and then upload the support bundle to Citrix Insight Services (CIS).
Continue to the procedures for Uploading Support Bundles to Citrix Insight Services or Downloading Support Bundles to a Client.
After creating a support bundle, you can upload the bundle to Citrix Insight Services (CIS) or download the bundle to your computer. These steps show you how to upload the bundle to CIS.
On the Create Support Bundles page, click Download to Client. The bundle is downloaded to your computer.