Product Documentation

Conducting Connectivity Checks

Aug 12, 2015
From the XenMobile Support page, you can check the XenMobile connection to NetScaler Gateway and other servers and locations. To get to the Support page, do the following:
  1. From the XenMobile console, click the wrench icon in the right upper-hand corner. The wrench icon is available from any page of the XenMobile console. You may be asked for your user name and password.

     

    A new browser tab, XenMobile Support, opens. If your XenMobile environment contains clustered nodes and they are not all shown, click the check box next to Perform connectivity checks for to expand the list of nodes. If your environment contains only a single server, it is listed next to Perform connectivity checks for.

Conducting XenMobile Connectivity Checks

  1. On the Support page, click XenMobile Connectivity Checks. The XenMobile Connectivity Checks page appears.
  2. Select the servers you want to include in the connectivity test and then click Test Connectivity. The results appear.
  3. Click the listing for a server (not the check box next to the server) in the Test Results table to see detailed results for that server.
  4. When you are done, click Clear Results to return to the server table.

Conducting NetScaler Gateway Connectivity Checks

  1. On the Support page, click NetScaler Gateway Connectivity Checks. The NetScaler Gateway Connectivity Checks page appears.
  2. Click Add. The Add NetScaler Gateway Server dialog box appears.
  3. In NetScaler Gateway Management IP, type the IP address for the server running NetScaler Gateway that you want to test.
    Note: If you are conducting a connectivity check for a NetScaler Gateway server that is already added, the IP address is provided.
  4. Type your administrator credentials for this NetScaler Gateway.
    Note: If you are conducting a connectivity check for a NetScaler Gateway server that is already added, the user name is provided.
  5. Click Add. The NetScaler Gateway is added to the table on the NetScaler Gateway Connectivity Checks page.
  6. Click Test Connectivity. The results appear in a Test Results table.
  7. Select a server in the Test Results table to see detailed results for that server.