XenMobile Mail Manager logs errors and other operational information to its log file: <Install Folder>\log\XmmWindowsService.log. XenMobile Mail Manager also logs significant events to the Windows Event Log.
The following list includes common errors:
If Windows Integrated authentication is configured, the user account of the XenMobile Mail Manager service must be an allowed SQL logon. The account of the XenMobile Mail Manager service defaults to Local System, but may be changed to any account that has local admin privileges. If SQL authentication is configured, the SQL logon must be properly configured in SQL.
If HTTPS is configured, a valid SSL server certificate must be installed. If IIS is installed, IIS Manager can be used to install the certificate. If IIS is not installed, see http://msdn.microsoft.com/en-us/library/ms733791.aspx for details on installing certificates.
XenMobile Mail Manager contains a utility program to test connectivity to the MSP service. Run the <InstallFolder>MspTestServiceClient.exe program and set the URL and credentials to a URL and credentials that will be configured in the XenMobile and then click Test Connectivity. This simulates the web service requests that XenMobile service issues. Note that if HTTPS is configured, you must specify the actual host name of the server (the name specified in the SSL certificate).
Note: When using Test Connectivity, be sure to have at least one ActiveSyncDevice record or the test may fail.