Product Documentation

Managing SNMP Events and Alarms

May 28, 2015

You can manage the events generated on all your devices from the Command Center console. You can set a time interval for which you want Command Center to poll the events. You can assign alarms to Command Center users to analyze and resolve them. You can also print the list of events and alarms for analysis, or save the list of events and alarms to a file on your local system.

This topic includes the following details:

Assigning Alarms to Users

You can assign alarms to Command Center users who can analyze these alarms and resolve them.

To assign alarms to users

  1. On the Fault tab, in the left pane, under SNMP, click Alarms.
  2. In the right pane, under Alarms, select the alarms that you want to assign, and then click Assign To.
  3. Under Assign To, select the user name to which you want to assign the alarm.
  4. In Annotation, type a message describing the reason why you are assigning the alarm, and then click OK.

Viewing and Managing Alarms Assigned to a User

You can view and manage the alarms assigned to you. You may resolve the alarms, or you may unpick the alarms and assign them to other users. When you unpick an alarm, it becomes available for assignment to other users.

To view the alarms assigned to a user

  1. On the Fault tab, in the left pane, under SNMP, click My Assignments.
  2. In the right pane, under My Assignments, you can view the following details of the alarms assigned to you:
    • Date/Time: Specifies the date and time when the alarm was generated (that is, the latest time of the occurrence of the event associated with the alarm). The date/time format is MM DD, YYYY HH:MM:SS AM/PM.
    • Severity: Specifies the current severity of the alarm—critical, major, minor, warning, info, or clear.
    • Actions: Specifies the permitted actions (for example, annotate and pickup) that you can perform on the alarm.
    • Category: Specifies the type of alarm (for example, Entitydown or linkDown).
    • Source: Specifies the IP address of the device on which the events that caused the alarm occurred.
    • Failure Object: Specifies the object that triggered the alarm (for example, entity).
    • Description: Specifies the properties (for example, alarm creation date, last updated date, and current and previous severity) of the alarm, with a detailed message.

Printing a List of Events and Alarms

You may want to print a hard copy of the list of events or alarms.

To print a list of events and alarms

  1. On the Fault tab, in the left pane, under SNMP, click Events or Alarms.
  2. In the right pane, under Events or Alarms, select the events and alarms you want to print, and then click Print.

Saving List of Events and Alarms to a File

You can save a list of events and alarms to your local system in CSV format.

To save list of events and alarms to a file

  1. On the Fault tab, in the left pane, under SNMP, click Events or Alarms.
  2. In the right pane, under Events or Alarms, click Export.
  3. Under Export, do one of the following:
    • If you want to save all the events in your view, click Export entire custom view data.
    • If you want to save only the data on the current page, click Export displayed data.
    Note: When exporting alarms, if you want the annotations to be saved to a file along with the alarms, select Export Annotations.

Assigning Severity to Events

Command Center assigns severity to the events based on default configuration. However, you can reassign severity levels to events that are generated for the devices on the Citrix network. You can configure severity for both generic and enterprise-specific events. You can define the following types of severity levels: Critical, Major, Minor, Warning, Clear, Info, and Unknown.

To assign severity to events

  1. On the Fault tab, in the left pane, under SNMP, click Events.
  2. In the left pane, under Events, click Severity.
  3. Under Severity, click any of the tabs, click the event, and then click Configure Event Severity.
  4. In Configure Event Severity, click the severity you want to assign, and then click OK.

Clearing and Deleting Alarms

If you have resolved an alarm or an alarm is no longer valid, you can either clear or delete that alarm.

To clear and delete alarms

  1. On the Fault tab, in the left pane, under SNMP, click Alarms.
  2. In the right pane, under Alarms, select the alarms you want to clear or delete, and then click Clear or Delete.