Product Documentation

Installing the Service Pack

May 09, 2012

You need to install the Command Center service pack to upgrade the Command Center server to release 5.1. You can download the service pack for both Windows and Linux from the Citrix portal Web site: http://mycitrix.com. The service pack is an executable or binary file.

If you are upgrading to Command Center release 5.1 from release 3.x, you must first download the following to upgrade to Command Center release 4.0:
  • CC_SP4.exe (for Windows)
  • CC_SP4.bin (for Linux)
Note: This service pack installs the upgraded Command Center platform, installs JRE 1.6, and upgrades your data.
  • To upgrade from Command Center release 4.0 or later to release 5.1, download the following:
    • CC_SP_ReleaseNumber_BuildNumber.exe (for Windows)
    • CC_SP_ReleaseNumber_BuildNumber.bin (for Linux)
Note: Make sure that you have read the database upgrade requirements and the upgrade scenarios and steps in Upgrading Command Center.

To install the service pack on Windows

  1. Shut down the Command Center server.
  2. To install the service pack, double-click the executable file that you downloaded.
  3. Click Next and follow the instructions in the wizard. Upon successful completion of the upgrade process, the screen displays the summary of the upgrade.
  4. Click Finish. The Command Center upgrade process is complete.
    Note: The upgrade may take some time depending on the size of the data that is being upgraded.
  5. Double-click the Start Citrix Command Center server icon on the Windows desktop to start the server.

To install the service pack on Linux

  1. Shut down the Command Center server by navigating to \\CC_Home\bin at the Linux terminal window, and then run the ShutDown.sh shell script.
  2. To run the service pack, change the attributes of the file to executable.
  3. At the Linux terminal window, type one of the following commands to start the installation wizard.

    ./CC_SP4.bin

    or,

    ./CC_SP_ReleaseNumber_BuildNumber.bin

    Note: You can also run the service pack from the CLI.
  4. On the Welcome screen, click Next, select the license agreement, and then click Next.
  5. On the Directory Name screen, click Next.
    Note: The Directory Name field displays the default installation directory path.
  6. On the Summary screen, verify the settings.
  7. To start the upgrade process, click Install. Upon successful completion of the upgrade process, the Installation Complete screen appears. In addition to notifying you that the Citrix Command Center server has been installed successfully, this screen also provides a brief introduction to getting started with Citrix Command Center.
  8. Click Finish. The Citrix Command Center server upgrade installation is complete.
    Note: The upgrade may take some time depending on the size of the data that is being upgraded.
  9. To start the Command Center server, at the Linux terminal window, navigate to the Services Manager screen and start the service..