How to collect technical support bundle from a Citrix ADC VPX and SDX appliances

A Citrix ADC appliance has a built-in mechanism to collect log files. The log files are in turn sent to Citrix Insight Services for analysis.

Note: All procedures are applicable for software release 9.2 or later.

Download technical support bundle from Citrix ADC MPX and VPX appliances

To run a collector file by using the Citrix ADC GUI, you must complete the following procedure:


The procedure is applicable for software release 9.2 or later.

  1. Navigate to System > Diagnostic.
  2. In the Technical Support Tools section, click Generate Support File link.
  3. In the Tech Support page, set the following parameters:

    1. Scope. To collect data from one or more nodes.
    2. Partition. Name of the partition.
    3. Citrix Technical Support pload Options. Set all options such as proxy server, service case number, collector archive file name. and a brief description of the archive file for uploading the technical support bundle.
    4. Citrix Account. Enter your Citrix credentials.
  4. Click Run.
  5. The Technical Support bundle is generated.
  6. Click Yes to download the Technical support bundle to your local desktop.

Obtain technical support bundle by using the command interface

  1. Download the file from the appliance using a Secure FTP (SFTP) or Secure Copy (SCP) utility, such as WinSCP, and upload it to Citrix Insight Services for analysis.


In Citrix ADC software release earlier than 9.0, the collector script must be downloaded separately and executed.

> show techsupport -scope CLUSTER

  1. This collects show techsupport information from all nodes in the cluster and compress the files into a single archive.
  2. After the appliance generates the collector archive the location of the file is displayed as shown in the following screenshot.

    Location of the tech support bundle

The file is stored in /var/tmp/support and you can verify it by logging into a Citrix ADC appliance and running the following command from a shell prompt.

root@NS# cd /var/tmp/support/ root@NS# ls -l

Obtain diagnostic bundle from Citrix ADC SDX

  1. Open the Citrix SDX GUI.
  2. Expand the Diagnostics node.
  3. Select the Technical Support node.
  4. Click Generate Technical Support File.
  5. Select Appliance (Including Instances) from the drop-down menu.
  6. Click Add.
  7. Select one or more instances to add in.
  8. Click OK. Wait for the process to complete.
  9. Select the bundle name that was generated and then click Download
  10. Upload the bundle file to Citrix Insight Services.

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