The Citrix Analytics service has the following known issues:
Launching apps by accessing the Workspace URL through a web browser and using the native Citrix Workspace app for Windows or Mac client is not supported currently. Therefore, Citrix Analytics fails to collect data for the launched apps sessions.
Workaround: Launch applications through the Citrix Workspace app for Windows or Mac user interface.
In the user’s profile page, if you apply an action manually without selecting the appropriate risk indicator in the Risk Timeline, the following error is displayed: “Unable to apply [product] actions.”
Workaround: To apply an action, first select the risk indicator in the Risk Timeline. Then, select an action for the same product the risk indicator originated from.
Note: At the moment, you can apply manual actions only to the product from which the risk indicator originated. For more information, see Rules and actions.