Known Issues

The Citrix Analytics service has the following known issues:

  • Delegated read-only administrators encounter an error while accessing the User Access and App Access dashboards. [CAS-16297]

  • Citrix Analytics is unable to generate the Anonymous IP address risk indicator even though Microsoft Graph Security is successfully onboarded. [CAS-21329]

  • For some users, the User Groups page does not display the AD groups. This issue occurs because Citrix Cloud is unable to send data to Citrix Analytics. [CAS-19466]

  • The Citrix Analytics walkthrough functionality does not load accurately on the Microsoft Edge and Safari browsers. [CAS-20906]

  • For Content Collaboration risk indicators, the Disable user policy-based action cannot be applied successfully. [CAS-17304]

  • Citrix Analytics cannot process events from Citrix Gateway 13.0. This issue occurs because Citrix Gateway 13.0 fails to provide user names in the logon events sent to Citrix Analytics. [CAS-21339]

  • Few versions of Citrix Workspace app and Citrix Receiver do not send specific events to Citrix Analytics. Therefore, Citrix Analytics cannot provide insights and generate risk indicators for these events. [CAS-16151]

    The following table lists the events and its transmission states:

    • Yes- The event is transmitted from the client to Citrix Analytics.
    • No- The event is not transmitted from the client to Citrix Analytics.
    • NA- The event is not applicable for the client version.
    Event Workspace app for Windows 1808 or later Workspace app for Mac 1808 or later Workspace app for Linux 1901 or later Workspace app for Android 1809 or later Workspace app for iOS 1811 or later Workspace app for Chrome and Workspace app for HTML5 1809 Receiver for Windows 4.11 Receiver for Windows 4.12 Receiver for Mac 12.9.1
    Account Logon Yes No Yes Yes Yes No Yes Yes No
    Session Logon Yes No Yes Yes Yes Yes Yes Yes No
    Session Launch Yes No Yes Yes Yes Yes Yes Yes No
    Session End Yes No Yes Yes Yes Yes Yes Yes No
    App Start Yes No Yes No Yes Yes Yes Yes No
    App End Yes No Yes No Yes Yes Yes Yes No
    File Download Yes Yes Yes Yes Yes Yes Yes Yes Yes
    Printing Yes Yes Yes No No No Yes Yes Yes
    SaaS App Launch Yes Yes No No No Yes NA NA NA
    SaaS App End Yes Yes No No No No NA NA NA
    SaaS App URL Navigation Yes Yes No No No No NA NA NA
    SaaS App Clipboard Access Yes Yes Yes Yes Yes Yes NA NA NA
    SaaS App File Download Yes Yes Yes No No No NA NA NA
    SaaS App File Print Yes Yes No No No No NA NA NA

    Based on the event transmission state, you might encounter the following issues:

    • When users connect to their Citrix environment using the clients, they might not get discovered in Citrix Analytics until they perform an action that has a supported event. For example, consider two user events- SaaS App Launch and App Start. If a user is using Citrix Workspace app for Mac 1808 or later, the SaaS App Launch event is discovered, whereas the App Start event is not discovered in Citrix Analytics. For information on discovered users, see Discovered users.

    • Events marked as No on the table do not appear on the self-service search page. For information on how to use the self-service page, see About self-service search.

    • Risk indicators cannot be reliably triggered when the users use one of the clients- Citrix Workspace app for Mac, Citrix Workspace app for Chrome 1809, Citrix Workspace app for HTML5 1809, or Citrix Receiver for Mac. For information on the risk indicators for Virtual Apps and Desktops, see Citrix Virtual Apps and Desktops risk indicators.

    Recommendation: To get the full benefit of Citrix Analytics, it is recommended that the users connect to their Citrix environment using Citrix Workspace app for Windows 1808 or later.

    Note

    Citrix Receiver for Windows 4.11 and 4.12 will reach end-of-life on August 2019 and December 2019 respectively.

  • Self-service search does not work accurately on Internet Explorer 11. Therefore, you cannot type your search query and perform a search operation. [CAS-18657]

  • Delegated read-only administrators encounter a 601 error while accessing the Share Links dashboard. [CAS-18536]

  • In some scenarios, administrators encounter a socket hang up error while accessing the User Operations dashboard. [CAS-16122]

  • If you specify a policy-based action for the Unusual Application (SaaS) risk indicator, the action is not applied automatically when the risk indicator is triggered.

    Workaround: Apply action manually for the risk indicator on the user’s risk timeline.[CAS-14667]

  • Launching apps by accessing the Workspace URL through a web browser and using the native Citrix Workspace app for Windows or Mac client is not supported. Therefore, Citrix Analytics fails to collect data for the launched apps sessions.

    Workaround: Launch applications through the Citrix Workspace app for Windows or Mac user interface.

  • In the user’s profile page, if you apply an action manually without selecting the appropriate risk indicator in the Risk Timeline, the following error is displayed: “Unable to apply [product] actions.”

    Workaround: To apply an action, first select the risk indicator in the Risk Timeline. Then, select an action for the same product the risk indicator originated from.

    Note

    Currently, you can apply manual actions only to the product from which the risk indicator originated. For more information, see Policies and actions.

Known Issues