To upgrade Citrix ITSM Adapter service to a new version, install and configure the corresponding Citrix ITSM Connector plug-in on your ServiceNow instance.


  1. From the ServiceNow Store, search for Citrix to locate the plug-in, and then download the required version.

  2. Install the plug-in on your ServiceNow instance.

    For more information, see Install the Citrix ITSM Connector plug-in.

  3. If the plug-in version is 22.3.0, get the Citrix Cloud Secure Client credentials you initially generated for the service, and then add it to the plug-in.

    For more information, see Add the authentication credentials to the plug-in.

The upgrade completes.


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