Product Documentation

Diagnostics

The Diagnostics report shows the network diagnostic options: ping, Traceroute, Packet Capture, and Bandwidth Test. This provides the capability of checking router connectivity.

To view the diagnostics report, navigate to Partner > Provider > Customer > Troubleshooting > Diagnostics at network level.

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You can use this report to keep track of operations performed on the live network. For more information, see Diagnostic Tool. Fill the details as per the requirement and click Run to view the reports.

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You can Download, Copy, and Clear the report results as per needed.

  • Ping – You can ping a remote host by selecting Ping option for any specific sites.

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  • Traceroute - You can select Traceroute option to trace a route between the site and a remote host.

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  • Packet Capture – You can select the Packet Capture option to capture router control traffic for sites. A packet capture is useful when troubleshooting.

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  • Bandwidth Test – You can view a bandwidth report by Bandwidth Test option. Bandwidth Test provides the ability to issue an instant path bandwidth test through public internet WAN link.

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Diagnostics

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