Citrix SD-WAN Orchestrator Licensing

Citrix SD-WAN Orchestrator provides licensing options for the following Citrix SD-WAN Orchestrator users:

  • Citrix Service Provider (CSP)
  • Non-CSP partners:
    • Citrix Solution Advisor (CSA)
    • Citrix SD-WAN Managed Service Provider (MSP)
  • Do It Yourself (DIY) customers – Direct Enterprise Customers

Trial Mode

Every customer begins the onboarding process by requesting a trial. The customer clicks the Request Trial option for SD-WAN orchestrator on Citrix Cloud.

Trial mode

The customer Orchestrator account is provisioned in trial mode. The trial mode continues for a default period of 60 days.

After the trial period expires, the behavior is as follows:

  • Prepaid Model: When the trial mode expires the customer’s data paths are brought down. Additional changes cannot be deployed until valid licenses are uploaded. The customer’s Citrix Cloud entitlement for SD-WAN Orchestrator changes from Trial to Production when the first valid license is hosted on Orchestrator. Based on the number and type of licenses uploaded, an equivalent number of sites can come up with the right bandwidth entitlements. A persistent message “Your Trial has expired. Upgrade to Production by retrieving at least one valid license entitlement on the Orchestrator to restore the network functionality and continue the usage” is displayed for prepaid customers. For more information, see Retrieve and assign entitlements for prepaid billing model.

  • Postpaid Model: Postpaid model is supported for CSP partners and their customers only, on trial expiry the partner can choose to upgrade to production. A persistent message “Your Trial has expired. Click “Upgrade to Production” to restore the network functionality and continue the usage” is displayed. Click Upgrade to Production to upgrade licenses for all sites and the license details for the same can be viewed under License Usage Insights

Billing Models

SD-WAN Orchestrator billing matrix

The billing matrix provides details about the type of billing models that are available to a user.

Billing matrix

Postpaid Billing Model

The postpaid billing model is available for CSP partners only. The CSP provider can choose Postpaid as the default-billing model for tenants. The selected billing model is applied by default to all the customers that the CSP partner is providing service.

To select a postpaid billing model, in the SD-WAN Orchestrator, at the provider level navigate to Administration > Licensing

Select billing model

Click Select Billing Model, select the Postpaid billing model, and click Submit.

Select postpaid billing model

The customers cannot override the postpaid subscription. They can only acknowledge it.

Acknowledge postpaid billing model

Note

If a customer wants to have prepaid subscription, a support ticket has to be raised.

In postpaid billing model, there is no need to upload licenses to the individual sites in the customer network. Each customer’s network has to be configured with the desired device models and bandwidth tiers. The CSP is billed accordingly for each customer, every month.

Prepaid Billing Model

The prepaid billing model is provided for CSP partners, non-CSP partners, and DIY - Enterprise customers. The following two types of prepaid billing models are available:

  • Prepaid Annual Subscription: The prepaid subscription has a 1-year and a 3-year plan. The subscription expires on the expiry date. The Orchestrator and the maintenance license are included and no need to purchase them separately.

  • Prepaid Perpetual: With prepaid perpetual the licenses have no time limit, restricted duration, or expiration. However, the Orchestrator entitlements and hardware maintenance license must be purchased separately.

Note

The customer can have either Prepaid Perpetual or Prepaid Annual Subscription billing model in their network. Hybrid billing model is not supported.

The prepaid billing model is selected by the Partner only. The partner can choose Prepaid Annual Subscription or Prepaid Perpetual as their default billing model.

To select a prepaid billing model, in the SD-WAN Orchestrator, at the provider level navigate to Administration > Licensing

Select prepaid billing model

Click Select Billing Model, select the prepaid billing model, and click Submit.

Choose a prepaid billing model

All prepaid customers through DIY or via partners, need to upload licenses to Orchestrator. These Licenses must be uploaded for every customer site. For more information, see Retrieve and assign entitlements for prepaid billing model.

Retrieve and assign entitlements for prepaid billing model

You can retrieve the license entitlements using the Access Code provided by Citrix via email. Alternatively, the customer can also view the Access Code in the license management portal within Citrix Cloud. The customer can have either Prepaid Perpetual or Prepaid Annual Subscription billing model in the network. Hybrid billing model is not supported.

  1. In the SD-WAN Orchestrator UI navigate to Administration > Licensing and click Retrieve Licenses.

    Retrieve licenses

  2. Click + License Access Code, enter the required number of access codes to retrieve the entitlements and click Submit.

    Add access code

    The Orchestrator retrieves the entitlements and populates the license table.

    License table

    Note

    The billing model is automatically selected based on the Access Code entered by the customer.

  3. Click Assign/Unassign and select All Unlicensed. All the unlicensed sites with configured bandwidth equal to or less than the license bandwidth is displayed.

    Allocate licenses

  4. Select the sites, click Assign and then click Upgrade to Production.

In the All Licensed view, a list of licensed sites is displayed. You can choose to unassign licenses and release it back to the pool.

All licensed

Under Site View, the sites are automatically matched with licenses based on the configured bandwidth and license bandwidth, enabling you to allocate licenses quickly.

Note

To assign a license to the appliance, an appliance must have a verified serial number.

Site view

Customers with perpetual billing models have Orchestrator entitlements displayed under the License View table:

License view

License Usage Insight

A partner can view the license usage of all the customers under partner level, Administration > License Usage Insights. Select the customer and period for which you want to view license usage insight.

Partner license usage insight

An individual customer can view the license usage details under network level, Administration > License Usage Insights. Select the period for which you want to view license usage insight.

Customer license usage insight

License Expiry

When the license expires, a grace period of 30 days is granted. The partner/customer is expected to renew their licenses during this time. After the grace period expires, the customer’s network data paths are brought down, and additional changes cannot be deployed until the licenses are renewed.