Citrix SD-WAN

Troubleshooting Citrix SD-WAN 110 SE network issue

This section describes the network connectivity issues of the Citrix SD-WAN 110 SE appliance along with troubleshooting instructions.

Symptom

The Citrix SD-WAN 110 SE appliance fails to establish network connectivity under the following conditions.

  • Appliance is managed by SD-WAN Orchestrator and/or brought up by zero touch deployment (ZTD).
  • Appliance is in factory state and ZTD/SD-WAN Orchestrator agents are not installed.
  • Appliance time (CMOS or hardware) is ahead of the actual time.
  • Appliance time is set backwards by the NTP daemon before download/installation of the ZTD/SD-WAN Orchestrator agents.

Workaround

After initial installation (or after resetting the unit to its original factory configuration), the end-user installing SD-WAN 110 must verify that the appliance is successfully connected to the organizational network. The end-user must be provided with organization-specific instructions along with the appliance (for example, dial tone on the VoIP phone) to verify network connectivity. If the appliance does not connect to the network, the end-user can follow the instructions provided below:

  1. Leave the appliance powered on and wait for 30 minutes or longer.
  2. Briefly but firmly press the Power button (1–2 seconds) to shut it down.
  3. After the lights on the appliance go dark, press the Power button again to turn the appliance back on. The SD-WAN 110 appliance now restarts and connects to the network.
Troubleshooting Citrix SD-WAN 110 SE network issue

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