Monitor and troubleshoot

The Secure Private Access Troubleshooting dashboard displays the logs related to application launch, app enumeration, and their statuses. For details, see Dashboard overview.


You might come across issues related to the following while or after setting up Secure Private Access:

  • Certificate errors
  • Database creation errors
  • StoreFront failures
  • Public gateway/callback gateway failures
  • Secure Private Access Server not reachable

For details about fixing these issues, see Basic troubleshooting.

Director integration with Secure Private Access enables effective performance monitoring and troubleshooting as issues from all the components in a Secure Private Access setup are captured in Director. It is recommended that you resolve the failure or exception issues by examining the logs. If that does not resolve the issue, contact support.


Monitor and troubleshoot