Citrix Secure Private Access

Monitor and troubleshoot

October 28, 2024

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C C

The Secure Private Access Troubleshooting dashboard displays the logs related to application launch, app enumeration, and their statuses. For details, see Dashboard overview.

Troubleshooting

You might come across issues related to the following while or after setting up Secure Private Access:

Certificate errors
Database creation errors
StoreFront failures
Public gateway/callback gateway failures
Secure Private Access Server not reachable

For details about fixing these issues, see Basic troubleshooting.

Director integration with Secure Private Access enables effective performance monitoring and troubleshooting as issues from all the components in a Secure Private Access setup are captured in Director. It is recommended that you resolve the failure or exception issues by examining the logs. If that does not resolve the issue, contact support.

References

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Monitor and troubleshoot

October 28, 2024

Contributed by:

C C

October 28, 2024

Contributed by:

C C

Monitor and troubleshoot

Troubleshooting

Session related codes in Director

References

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