Citrix recommends that you install this version of the RealTime Optimization Pack.

  • Upgrading from version 1.8 to this version: You must install the RealTime Connector as a new installation - uninstall 1.8 version of the RealTime Connector before installing this version. You can install or upgrade RealTime Media Engine.

  • Upgrading from an earlier 2.x version to this version: You do not need to uninstall the earlier version and can upgrade RealTime Connector and RealTime Media Engine to this version.

You can download this version by logging on using your My Account credentials and going to the following download pages:

After downloading, unzip the package and place the following installation files on an available network drive or a local device, such as a USB flash drive.

For Windows:

The package includes the RealTime Connector for the XenApp or XenDesktop server, and the Windows version of the RealTime Media Engine for user devices.

  • HDX_RealTime_Media_Engine_2.4_for_Windows.msi - client running Receiver
  • HDX_RealTime_Connector_2.4_for_Skype_for_Business - server-side (and virtual desktop) - choose the 32-bit or 64-bit version to match your operating system. The Skype for Business client bitness doesn’t matter.

For more information, see Deploy the RealTime Media Engine to Windows devices.

For Linux:


For more information, see Deploy the RealTime Media Engine to Linux terminal devices.

For the Citrix Ready workspace hub, follow the download and installation instructions provided by your device vendor, NComputing or ViewSonic.

For Mac:

  • HDX_RealTime_Media_Engine_2.4_for_OSX.dmg

For more information, see Deploy the RealTime Media Engine to Mac devices.

Now you can make Optimization Pack available to your users. Before installing the RealTime Media Engine or RealTime Connector, be sure that your environment meets the minimum software hardware and software requirements.