Viewing HDX Insight Reports and Metrics

HDX insight provides complete visibility of the reports and metrics pertaining to HDX traffic on your NetScaler instances.

You can view the HDX metrics for any selected entity. The views include the following categories of entities:

  • Users: Displays the reports for all the users accessing the XenApps/XenDesktops within the selected time interval.

  • Applications: Displays the reports for total number of applications, and all related relevant information like the total number of times the applications were launched etc. within the specified time interval.

  • Instances: Displays the reports on the NetScaler instances that act as gateways for incoming traffic.

  • Desktops: Displays the reports for the desktops used in the selected time frame.

  • Licenses: Displays the reports for total SSL VPN licenses used within the specified time slot.

Note

The Licenses value does not apply to NetScaler SD-WAN appliances.

User View Reports and Metrics

Nov 06, 2017

The reports and metrics in this view are displayed per XenApp/XenDesktop user(s).

To navigate to the Users view:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Users

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User view reports and metrics consists of the following sections:

Summary view

The summary view displays the reports for all the users that have logged in during the selected timeline. All the metrics/reports in this view displays the values corresponding to them for the selected time period unless specified otherwise.

To change the selected time period:

  1. Use the time period drop-down or the time slider to set the desired time interval.

  2. Click Go.

Line Chart

Metrics Description
# Active Sessions This number indicates the count of active XenApp and XenDesktop sessions.
# Active Apps This number indicates the count of active XenApp sessions.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
WAN Jitter Variation in the latency on a packet flow from the client side.
DC Jitter Variation in the latency on a packet flow from the server side.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.

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User Summary Report

Following are the metrics that are specific to this report.

Metrics Description
# Active Sessions This number indicates the count of active XenApp and XenDesktop sessions.
# Active Apps This number indicates the count of active XenApp sessions.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
WAN Jitter Variation in the latency on a packet flow from the client side.
DC Jitter Variation in the latency on a packet flow from the server side.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Total App Launch Count Total Apps launched by the user during the selected time period.
Total Bytes Total Bytes consumed by the user during the selected time period.
Active Desktops Total number of active XenDesktops during a given time interval.

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Channels

Channels represent the overall bandwidth or the total bytes consumed by each ICA virtual channel in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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User Agents

User Agents represent the overall bandwidth/total bytes consumed by each end point in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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Thresholds Breach Count

The Thresholds breach count metrics represent the count of thresholds breached in the selected time period. For more information on how to create thresholds, see https://docs.citrix.com/en-us/netscaler-mas/12/analytics-how-to-articles/how-to-create-thresholds-and-alerts-using-mas.html.

World Map

The World map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by simply clicking on the region. The administrators can further drill-down to view information by city and state. From NetScaler MAS version 12.0 and later, you can drill-down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metrics is displayed in the form of a heat map:

  • ICA RTT

  • WAN Latency

  • DC Latency

  • Bandwidth

  • Total Bytes

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Per User View

The per user view provides detailed end user experience reporting for any particular selected user.

To navigate to specific user’s metrics:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Users.

  3. Select a particular user from the Users summary report.

Line Chart

Line chart displays the summary of all the metrics for the particular selected user during the selected time period.

Current/Terminated Sessions Report

This report is pertinent to all current/terminated user sessions for the selected user. These metrics can be sorted by start time, session reconnects and ACR count.

Metrics Description
Session ID A unique identity for an ICA session.
Session Type Application/Desktop.
State Green/Red for active/Inactive sessions.
Host Delay Average delay in ICA traffic that passes through the NetScaler ADCs caused by server network.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Bytes per Interval Number of bytes consumed by the session during that particular interval of time.
Start Time Session start time.
Up Time Session duration.
Client IP Address End user IP.
Server IP Address Backend/ XenApp server IP.
NetScaler IP Address NetScaler Management IP (NSIP).
Client Type Receiver type- Citrix Windows Client etc.
Client Version Receiver version.
MSI Boolean (Yes/No). Indicates if the session is multi-stream ICA.
Session Reconnects Number of times the session reconnected.
ACR Counts Total number of times a client automatically reconnects users to disconnected sessions.
User Access Type Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.
Country Country from which the session was established.
Region Region from which the session was established.
City City from which the session was established.
USB Status Active/Inactive -Green/Red.
Number of USB Instances Accepted The count of USB instances accepted.
Number of USB Instances Rejected The count of USB instances rejected.
Number of USB Instances Stopped The count of USB instances stopped.
Client Host Name The host name of the client.
HA Failover Count Number of times HA failover occurred.
Reason for termination Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Total Bytes Total Bytes consumed by the user during the selected time period.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

HDX Insight metrics available from NetScaler MAS 12.0 and later:

L7 Client-side Latency The average L7 latency observed between the ICA client and the NetScaler instance. This metrics is useful in case of non-Citrix devices being present in the delivery path.
L7 Server-side Latency The average L7 latency observed between the NetScaler device and the XenApp. This metrics is useful in case of non-Citrix devices being present in the delivery path.
Maximum Breach Latency The highest value of the L7 latency when a breach of a defined threshold for a set time interval occurs.
Average Breach Latency The average value of L7 latency when the system is in a “L7 latency breached” state.
L7 Threshold Breach Count The number of times a L7 threshold breach has occurred.

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Desktop Users

This table gives the insight into the XenDesktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

Metrics Description
Name Name of the XenDesktop.
Desktop Launch Count Number of times the desktop has launched.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

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Applications

A bar graph representing apps sorted by Active, total session launch count, total app launch count and launch duration.

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Instances

A bar graph representing NetScaler Instances sorted by Active and total apps

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Channels

Channels represent the overall bandwidth or the total bytes consumed by each ICA virtual channel in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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User Agents

User Agents represent the overall bandwidth/total bytes consumed by each end point in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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Per User Session View

The per user session view provides reporting for a particular selected user’s session.

To view the metrics for a selected user’s session:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Users.

  3. Select a particular user from the User Summary Report section.

  4. Select a session from Current Sessions or Terminated Sessions column.

Timeline chart
Metrics Description
Session Reconnects This number indicates the count of active XenApp and XenDesktop sessions.
ACR Counts This number indicates the count of active XenApp sessions.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
WAN Jitter Variation in the latency on a packet flow from the client side.
DC Jitter Variation in the latency on a packet flow from the server side.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.

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Active Application

The Active Applications section displays the active applications of the selected user. These applications can also be sorted by number of active sessions and launch durations.

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The related Sessions section displays the related sessions of the selected user’s sessions. The relationship can be selected as common servers or common NetScaler.

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Application View Reports and Metrics

The reports and metrics in this view are focussed on the XenApps.

To navigate to the Application view:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Applications.

Summary View

The summary view displays the reports for all the applications that are logged in during the selected timeline.

All the below metrics/reports, unless explicitly mentioned will have the values corresponding to them for the select time period.

Line Chart

Metrics Description
# Sessions Total number of sessions during a given time interval.
Launch duration Average time taken to launch an application.

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Applications Summary Report

Metrics Description
Name Name of the XenApp.
Total Session Launch count Total number of active XenApp sessions during the given time interval.
Total App Launch Count Total number of XenApp applications launched during the given time interval.
Launch Duration Average time taken to launch the XenApp.

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Active Application Report

Metrics Description
Name Name of the XenApp.
State Displays the state of the application: Green-Active, Red-Inactive
#Active Sessions Number of active user sessions using this app during a given time interval.
#Active Apps Number of active sessions for this application.

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Threshold Report

The Threshold Report represent the count of thresholds breached where the entity is selected as Application in the selected period. For more information, see how to create thresholds.

Line Chart

Metrics Description
# Active Sessions This number indicates the count of active XenApp and XenDesktop sessions.
Launch duration Average time taken to launch an application.

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Current Sessions Report

Metrics Description
Session ID A unique identity for an ICA session.
Session Type Application/Desktop.
State Green/Red for active/Inactive sessions.
Host Delay Average delay in ICA traffic that passes through the NetScaler ADCs caused by server network.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Bytes per Interval Number of bytes consumed by the session during that particular interval of time.
Start Time Session start time.
Up Time Session duration.
Client IP Address End user IP.
Server IP Address Backend/ XenApp server IP.
NetScaler IP Address NetScaler Management IP (NSIP).
Client Type Receiver type- Citrix Windows Client etc.
Client Version Receiver version.
MSI Boolean (Yes/No). Indicates if the session is multi-stream ICA.
Session Reconnects Number of times the session reconnected.
ACR Counts Total number of times a client automatically reconnects users to disconnected sessions.
User Access Type Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.
Country Country from which the session was established.
Region Region from which the session was established.
City City from which the session was established.
USB Status Active/Inactive -Green/Red.
Number of USB Instances Accepted The count of USB instances accepted.
Number of USB Instances Rejected The count of USB instances rejected.
Number of USB Instances Stopped The count of USB instances stopped.
Client Host Name The host name of the client.
HA Failover Count Number of times HA failover occurred.
Reason for termination Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Total Bytes Total Bytes consumed by the user during the selected time period.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
User Name The user name of the user accessing this particular XenApp.
Session ID Unique identifier for the XenApp session.
Session Type Will be “Application”.
State Session state: Green for active, Red for in-active.
Maximum Breach Latency The highest value of the L7 latency when a breach of a defined threshold for a set time interval occurs.
Average Breach Latency The average value of L7 latency when the system is in a “L7 latency breached” state.
L7 Threshold Breach Count The number of times a L7 threshold breach has occurred.
L7 Client-side Latency The average L7 latency observed between the ICA client and the NetScaler instance. This metrics is useful in case of non-Citrix devices being present in the delivery path.
L7 Server-side Latency The average L7 latency observed between the NetScaler device and the XenApp. This metrics is useful in case of non-Citrix devices being present in the delivery path.

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Per Application Session View

The per application session view displays reports for a particular selected application session.

To view the Session reports:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Applications.

  3. Select a particular user from the Application Summary Report.

  4. Selected a session from current sessions report.

Line Chart

Metrics Description
Session Reconnects Number of times the session reconnected.
ACR Counts Total number of times a client automatically reconnects users to disconnected sessions.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
Server side Zero Window size event Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.

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User Bar Graph

The User’s bar graph represents the users logged into this particular app.

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Desktop View Reports and Metrics

The reports and metrics in this view are focussed on the XenDesktop(s).

To navigate to the Desktop view:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Desktop.

Summary View

The summary view displays the reports for all the XenDesktops that are logged in during the selected timeline.

All the below metrics/reports, unless explicitly mentioned will have the values corresponding to them for the select time period.

Line Chart

Metrics Description
# Active Sessions This number indicates the count of active XenApp and XenDesktop sessions.
# Active Apps This number indicates the count of active XenApp sessions.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
WAN Jitter Variation in the latency on a packet flow from the client side.
DC Jitter Variation in the latency on a packet flow from the server side.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.

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Desktop Summary Report

Metrics Description
Active Sessions Total number of active XenDesktop sessions during a given time interval.
Active Desktops Total number of active XenDesktops during a given time interval.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
Total Bytes Total Bytes consumed by the user during the selected time period.

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Threshold Report

The threshold report represents the count of thresholds breached where the entity is selected as Desktop in the selected period. For more information, see how to create thresholds.

Per Desktop View

Per desktop view provides detailed end user experience reporting for a selected XenDesktop.

To navigate to the particular Desktop view:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to MAS Analytics > HDX Insight > Desktop.

  3. Select a particular Desktop from the Desktop Summary Report.

Line Chart

Metrics Description
# Active Sessions This number indicates the count of active XenApp and XenDesktop sessions.
# Active Apps This number indicates the count of active XenApp sessions.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
WAN Jitter Variation in the latency on a packet flow from the client side.
DC Jitter Variation in the latency on a packet flow from the server side.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.

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Desktop Users Report

This table gives the insight into the XenDesktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

Metrics Description
Name Name of the XenDesktop.
Desktop Launch Count Number of times the desktop has launched.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

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User Desktops Active/Inactive Report

These following metrics can be sorted by Bandwidth per interval, session reconnects, and ACR counts.

Metrics Description
Session ID A unique identity for an ICA session.
Session Type Application/Desktop.
State Green/Red for active/Inactive sessions.
Host Delay Average delay in ICA traffic that passes through the NetScaler ADCs caused by server network.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Bytes per Interval Number of bytes consumed by the session during that particular interval of time.
Start Time Session start time.
Up Time Session duration.
Client IP Address End user IP.
Server IP Address Backend/ XenApp server IP.
NetScaler IP Address NetScaler Management IP (NSIP).
Client Type Receiver type- Citrix Windows Client etc.
Client Version Receiver version.
MSI Boolean (Yes/No). Indicates if the session is multi-stream ICA.
Session Reconnects Number of times the session reconnected.
ACR Counts Total number of times a client automatically reconnects users to disconnected sessions.
User Access Type Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.
Country Country from which the session was established.
Region Region from which the session was established.
City City from which the session was established.
USB Status Active/Inactive -Green/Red.
Number of USB Instances Accepted The count of USB instances accepted.
Number of USB Instances Rejected The count of USB instances rejected.
Number of USB Instances Stopped The count of USB instances stopped.
Client Host Name The host name of the client.
HA Failover Count Number of times HA failover occurred.
Reason for termination Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Total Bytes Total Bytes consumed by the user during the selected time period.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
VDI Image Name Name of the XenDesktop to which the user is connected
Diagram  

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Per Desktop Session View

Per desktop session view provides reporting for a particular selected XenDesktop session.

To navigate to the Desktop session view:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to MAS Analytics > HDX Insight > Desktop.

  3. Select a particular desktop from the Desktop Summary Report.

  4. Select a session from current sessions report.

Timeline Chart

The per user session view provides reporting for a particular selected user’s session.

To view the metrics for a selected user’s session:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Users.

  3. Select a particular user from the User Summary Report section.

  4. Select a session from Current Sessions or Terminated Sessions column.

Metrics Description
Session Reconnects This number indicates the count of active XenApp and XenDesktop sessions.
ACR Counts This number indicates the count of active XenApp sessions.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
WAN Jitter Variation in the latency on a packet flow from the client side.
DC Jitter Variation in the latency on a packet flow from the server side.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.

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These following metrics can be sorted by Bandwidth per interval, session reconnects, and ACR counts.

Metrics Description
Session ID A unique identity for an ICA session.
Session Type Application/Desktop.
State Green/Red for active/Inactive sessions.
Host Delay Average delay in ICA traffic that passes through the NetScaler ADCs caused by server network.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Bytes per Interval Number of bytes consumed by the session during that particular interval of time.
Start Time Session start time.
Up Time Session duration.
Client IP Address End user IP.
Server IP Address Backend/ XenApp server IP.
NetScaler IP Address NetScaler Management IP (NSIP).
Client Type Receiver type- Citrix Windows Client etc.
Client Version Receiver version.
MSI Boolean (Yes/No). Indicates if the session is multi-stream ICA.
Session Reconnects Number of times the session reconnected.
ACR Counts Total number of times a client automatically reconnects users to disconnected sessions.
User Access Type Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.
Country Country from which the session was established.
Region Region from which the session was established.
City City from which the session was established.
USB Status Active/Inactive -Green/Red.
Number of USB Instances Accepted The count of USB instances accepted.
Number of USB Instances Rejected The count of USB instances rejected.
Number of USB Instances Stopped The count of USB instances stopped.
Client Host Name The host name of the client.
HA Failover Count Number of times HA failover occurred.
Reason for termination Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
Total Bytes Total Bytes consumed by the user during the selected time period.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and backend server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

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Instance View Reports and Metrics

The reports and metrics in the instance view are focussed on the NetScaler instance(s).

To navigate to the Instance view:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to MAS Analytics > HDX Insight > Instances.

Instance view reports and metrics consists of the following sections:

Instance Summary View

This view is called the summary view as it shows the reports for all the NetScaler instances that are added to NetScaler MAS.

All the below metrics/reports, unless explicitly mentioned will have the values corresponding to them for the selected time period.

Instance Bar Graph

This graph displays the instance vs the Total Session Launch count Total Apps which can be selected from the dropdown on the top right on the graph canvas.

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Instance/Active Instances Summary Report

Metrics Description
Name Host name of the NetScaler instance.
IP Address NetScaler IP address.
Total Session Launch count Total number of unique user sessions created during a given time interval.
Total Apps Total number of unique applications launched during a given time interval.
Type N/A

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Threshold Report

Threshold report represents the count of thresholds breached where the entity is selected as Instance in the selected period. For more information, see how to create thresholds.

Skipped Flows

A skipped flow is a record which skipped parsing ICA connection. This can occur due to multiple reasons like using unsupported XenApp/XenDesktop versions, unsupported version of receiver or receiver type etc. This table shows the IP address and the skipped flow count. These receivers may not be part of whitelisted receivers; hence these sessions are skipped from monitoring.

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World View

The World Map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by simply clicking on the region. The administrators can further drill-down to view information by city and state. From NetScaler MAS version 12.0 and later, you can drill-down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metrics is displayed in the form of a heat map:

  • ICA RTT

  • WAN Latency

  • DC Latency

  • Bandwidth

  • Total Bytes

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Per Instance View

Per instance view provides detailed end user experience reporting for a particular selected NetScaler instance.

To navigate to the Instance view:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to MAS Analytics > HDX Insight > Instances.

  3. Select a particular Instance from the Instance Summary Report.

Line Chart

Metrics Description
IP Address This represents the NetScaler IP address of the selected instance.
Total session launch count Total number of active XenApp sessions during the given time interval.
Total Apps Total number of unique applications launched during a given time interval.

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Applications Bar Graph

Displays top 5 applications based on the following criteria- by Active apps, total session launch count, total app launch count or launch duration.

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Users Bar Graph

The Users bar graph displays top 5 users based on the following criteria

  • Bandwidth

  • WAN Latency

  • DC Latency

  • ICA RTT

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Desktop Users Report

This table gives the insight into the XenDesktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

Metrics Description
Name Name of the XenDesktop.
Desktop Launch Count Number of times the desktop has launched.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
DC latency Latency caused by the server side of the network. I.e. from NetScaler to backend servers.
WAN latency Latency caused by the client side of the network. I.e. from NetScaler to end user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

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World View

The World Map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by simply clicking on the region. The administrators can further drill-down to view information by city and state. From NetScaler MAS version 12.0 and later, you can drill-down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metrics is displayed in the form of a heat map:

  • ICA RTT

  • WAN Latency

  • DC Latency

  • Bandwidth

  • Total Bytes

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License View Reports and Metrics

The license view gives details on the NetScaler Gateway license information.

To navigate to the License view:

  1. Log on to your NetScaler MAS using a supported web browser.

  2. Navigate to MAS Analytics > HDX Insight > Licenses.

Line Chart

Metrics Description
Licenses in use The NetScaler Gateway CCU licenses being used during the selected timeline. Each count represents the number of user sessions. This is independent of the application and desktop sessions launched by that user.
Total licenses Total number of NetScaler Gateway CCU licenses available for the customer to utilize.

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Threshold Report

The threshold report represents the count of thresholds breached where the entity is selected as License in the selected period. For more information, see how to create thresholds.