Profile Management 2106

Profile Management and Citrix Content Collaboration

The information in this article applies to the use of Profile Management in Citrix Content Collaboration deployments. Some of it might also be useful for other internet-based file-sharing systems.

You can use Citrix Content Collaboration with Profile Management 4.1.2 and later. Citrix Content Collaboration is only supported in On-Demand mode.


If you use ShareFile 2.7, to avoid a compatibility issue install this version first before installing Profile Management. This installation dependency does not exist with ShareFile 2.6.


Citrix Content Collaboration stores configuration data locally in the \AppData\Roaming\ShareFile folder. For users with Citrix user profiles, this data must roam with the user profile so that the user-specific Citrix Content Collaboration configuration is persisted. Since this ShareFile folder is part of the profile, no Profile Management configuration is required. The configuration data roams by default.

However, user data that is managed by Citrix Content Collaboration is contained in the ShareFile folder that is in the root of the profile (%USERPROFILE%\ShareFile). This data must not roam with the profile because it is managed by, and synchronizes with, the Citrix Content Collaboration server. You must therefore add this folder as a Profile Management exclusion. For instructions on setting exclusions, see Include and exclude items.

Personal vDisks

If you create virtual desktops with Personal vDisks (using Citrix Virtual Desktops), configure Citrix Content Collaboration with the location of the user data on the vDisks. This ensures that file synchronization can take place between the desktops and the Citrix Content Collaboration server. By default, Personal vDisks are mapped as P: drives on the desktops so the data might be located in P:\Users\<user name>. In this case, you would set the location using the LocalSyncFolder policy in Citrix Content Collaboration.

Important: To prevent unnecessary synchronizations, which can adversely affect the performance of Profile Management and Personal vDisks, we recommend using the Folder-ID setting on folders that contain large files unless they need to be synchronized on the virtual desktop. This is a ShareFile setting.

Profile Management and Citrix Content Collaboration