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Session Recording
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Access the web player

August 13, 2026
Contributed by: 
C

The URL of the web player website is http(s)://<FQDN of Session Recording server>/WebPlayer. To ensure the use of HTTPS, add an SSL binding to the website in IIS.

Note:

  • When logging on to the web player website, domain users do not need to enter credentials while non-domain users must.

  • Supported browsers include Google Chrome, Microsoft Edge, and Firefox.

  • To have the web player function properly, make sure you enable WebGL in Firefox.

This article guides you through the process of installing and enabling the web player and the process of configuring HTTPS.

Install the web player

Install the web player on the Session Recording server only. Double-click SessionRecordingWebPlayer.msi and follow the instructions to complete your installation. For more information about installing Session Recording, see Install, upgrade, and uninstall.

Enable the web player

The web player is enabled by default.

  • To disable the web player, start a Windows command prompt and run the <Session Recording Server installation path>\Bin\SsRecUtils.exe –disablewebplayer command.

  • To enable the web player, start a Windows command prompt and run the <Session Recording Server installation path>\Bin\SsRecUtils.exe -enablewebplayer command.

Configure HTTPS

The URL of the web player website is http(s)://<FQDN of Session Recording server>/WebPlayer. To ensure the use of HTTPS, add an SSL binding to the website in IIS.

Note:

When logging on to the web player website, domain users do not need to enter credentials while non-domain users must.

To use HTTPS to access the web player website, complete the following steps:

  1. Add an SSL binding in IIS.

    1. Obtain an SSL certificate in PEM format from a trusted Certificate Authority (CA).

      Note:

      Most popular browsers such as Google Chrome and Firefox no longer support the common name in a Certificate Signing Request (CSR). They enforce Subject Alternative Name (SAN) in all publicly trusted certificates. To use the web player over HTTPS, take the following actions accordingly:

      • When a single Session Recording Server is in use, update the certificate of the Session Recording Server to a SAN certificate.

        A single Session Recording Server in use

      • When load balancing is in use, ensure that a SAN certificate is available both on Citrix ADC and on each Session Recording Server.

        Load balancing in use

    2. On IIS, right-click the website and select Add Bindings. The Site Bindings dialog box appears.

    3. Click Add in the upper right corner. The Add Site Binding dialog box appears.

    4. Select https from the Type list and select your SSL certificate.

      Select HTTPS

      Select your SSL certificate

    5. Click OK.

Access the web player
August 13, 2026
Contributed by: 
C
August 13, 2026
Contributed by: 
C

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